Associate Claims
Req Id: 425283
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.
At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.
Name and description of the hiring department
Claim's group is responsible to open and manage claim on Bell Canada's network.
Key Responsibilities
- Track, obtain and analyze forms and the associated costs related the claim
- Scrutinize all documents to ensure completeness and accuracy of information
- Analyze, detail and validate cost and process corrections if applicable
- Create, monitor and close all related files in various systems
- Provide all pertinent information required for the recovery
- Receive calls to initiate claims against liable third parties
Critical Qualifications
- Knowledge of English and French are required: Proficiency in the language without any significant restrictions, Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position
- Basic knowledge of MS Excel
Preferred Qualifications
- Knowledge of outside network
- Knowledge of the following applications : CMS, FWFM, Horizon and ACUT
- SAP
Working Condition
- Monday to Friday, business hours
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Part time
Job Location: Canada : Quebec : Saint-Lambert
Work Arrangement: Remote
Application Deadline: 08/29/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Saint-Lambert
Bell, one of Canada's Top 100 Employers.