Project Manager, Experience Design
Req Id: 422245
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Summary
Reporting to the Senior Manager, Program Design and Delivery, this individual will manage multiple streams to transform strategy and program delivery within Shared Services and enable business transformation.
- Design Thinking – drive business opportunities and operationalize design frameworks & methods for program delivery
- Design Research – facilitate co-design workshops, embed high-quality research within project delivery to inform decisions and designs
These programs are revolutionizing the business and establishing new processes in program delivery. This individual requires solid project management and problem-solving skills with the ability to manage deliverable execution and collaborate with cross-functional teams.
Key Responsibilities
- Offer expertise as a service and lead portfolio and program epic delivery strategies for Customer and Channel Experience (Design Thinking and research as a service for high-impact programs and experiences)
- Understanding of client needs, market trends, and business strategy to design great user experiences
- Complete comprehensive end to end customer journey mapping for all impacted segments, ensuring a holistic view of their interactions with our products and services
- Build culture through integrating practical elements into the overall project delivery process and upskilling the Shared Services team
- Create self-serve tools and resources for our teams
- Work closely with colleagues in CCE, product, marketing, and technology to lead the customer experience that will drive positive outcomes
- Deliver updates to leadership team to clearly articulate status of high-impact programs and proposed experiences
- Foster culture of learning and collaboration with various teams to deliver change and increase alignment
Critical Qualifications
- Mastery of MS Office, particularly strong with PowerPoint and Excel
- Strong verbal / written communication and presentation skills
- Research experience with solid analytical skills (quantitative and qualitative)
- Creative and strategic thinker and problem solver who can build and integrate new processes
- Enjoy working with large groups, and hosting workshops, ability to adapt to a fast-paced and always-changing environment
- Experience in Human-Centered Design, Service Design, User Experience Research or User Experience strategy
- Passion and experience for leading and driving change with the ability to build strong partnerships with diverse working groups
- Strong change and project management credentials
- Leadership and influencing skills, with the ability to get things done while managing various stakeholders
- Interest in content creation and design (mostly for digital media, layout and graphic design, website design, etc.)
- Experience using Figma and Miro is considered a strong asset
- MBA or PMP designation considered a strong asset
- Knowledge of Field Services considered an asset
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 03/09/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, ON, Toronto
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