Business Intelligence Reports Analyst

Job Req ID: 264192 

At Quantrics, we consider our people our most important asset.  Our focus is not only on creating a great customer experience – its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities

We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages.  We also make employee advancement and overall wellbeing a priority because we value our employees above all else.

BI Reporting Analyst

Imagine having the opportunity to join an organization that is committed to your professional growth and development.  At Quantrics, you will be a part of our amazing team where you will have an opportunity to work with other like minded and passionate individuals in an environment where it is fun, fast paced, exciting and ever changing.

You will have the opportunity to...

• Build business value by improving customer experience and business processes measured on various business metrics in all areas of customer operations. Data can relate to call center, billing, network, customer survey, ordering, website, etc…
• Synthesize strategic insights and effectively communicate findings as reports for consumption by a senior management audience
• Perform deep dive analysis, document and communicate findings, ensure that data feeds for reports are accurate
• Design, develop and maintain critical scorecards and key performance indicators to support the sales organization and ensure the accuracy and integrity of the data
• Understand, analyze, and report on data from every aspect of the business (customer ops, network, field, website, etc...) found in our various environments
• Partner with managers, clients, and other stakeholders such as BI on report design approach and requirements, and then deliver quickly with high accuracy
• Use SQL code to design ad-hoc or recurring datasets in order to answer business questions and drive value
• Complete data audits of existing reporting against what the source tables show to check accuracy of other team member’s solutions
• Maintain and expand your knowledge of reporting and current technology through training opportunities

You will be a great fit on our team if you…

• Bachelors degree, or higher, or equivalent work experience in a discipline such as: BI, applied math, applied science / engineering, economics/econometrics, management science / operations research, psychology or related area
• Experience with SQL, including stored procedures
• Experience building SAS reports using proc SQL
• You are highly analytical and understand the basic principles of working with large and complex data sets
• You are able to manage multiple projects and priorities
• Fluent in English
• You are a self starter who is comfortable working with and presenting to all management levels (peers to executives)
• You love data and see the value it can bring to an organization
• Design practical user interfaces and layouts to convey data in a meaningful and actionable way for end users
• Advanced communication and negotiation skills; must be able to articulate recommendations and results
• Strong organizational and time management skills to meet deadlines & handle changing priorities
• Strategic thinking skills
• Passion for driving improvements
• Ability to locate and connect data to identify root causes and drive fact-based decision making and plans to address problem areas
• Solid business acumen; must be able to understand the organization’s key drivers to success
• Advanced knowledge of Microsoft Office environment and Tools
• You have experience with SQL and data visualization tools (e.g. Tableau)

If this role sounds interesting to you, please click apply. We’d love to hear from you!

Additional Information:

Position Type: Non Management 
Job Status: Regular - Full Time 
Position Level: Q20 

Application Deadline: 12/31/2020 

Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported.  We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.