Trainer

At Quantrics, we consider our people our most important asset.  Our focus is not only on creating a great customer experience – its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities

We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages.  We also make employee advancement and overall wellbeing a priority because we value our employees above all else.

Trainer

Do you have passion in refining new talents and make them better?

Do you have the flexibility to work autonomously in a start-up environment?

Do you have outstanding presentation abilities?

Imagine having the opportunity to join an organization that is committed to your professional growth and development.  At Quantrics, you will be a part of our amazing team where you will have an opportunity to work with other like minded and passionate individuals in an environment where it is fun, fast paced, exciting and ever changing.

You will have an opportunity to:

• Be accountable for facilitating the initial and continuous training of all call center agents and establishing the foundational behaviors they need to deliver superior service to our customers. You will also be required to monitor agent progress as they learn and understand multiple key performance indicators. Coaching and supporting agents to learn new concepts are part of your responsibilities as well.
• Lead classes of either new or existing agents through various types of call center training efforts
• Ensure agent comprehension of critical learning elements and track agent progress through course modules, with the assistance of in-course exercises and quizzes
• Act as a subject matter expert on all training questions, documenting any issues or inconsistencies in training content
• Keep classes focused
• Adhere to training timelines
• Monitor areas of agent confusion or non-comprehension and implement interventions to correct training issues

You will be a great fit on our team if…

• Flexibility to work autonomously in a start-up environment, where constant change abounds
• Excellent presentation/facilitation skills, with experience in a training/facilitation role
• Outstanding written and verbal English communication, interpersonal and client presentation abilities
• Detail- and process-oriented
• Candidate must possess at least a High School Diploma (College/University degree or equivalent preferred)
• A minimum of 1 year of call center experience, preferably with 2 years of customer service experience 
• Ability to operate independently, with the decision-making skills necessary to function in potentially high-stress situations
• Proactive and action-oriented with proven ability to work with minimal supervision and direction
• Strong leadership and coaching ability
• Ability to put complex theories into simple and easy-to-apply terms
• Ability to work in a 24/7 rotating shift environment - night shifts will be required
• Willingness to travel

If this role sounds interesting to you, please click apply. We’d love to hear from you!

Additional Information:

Position Type: Non Management 
Job Status: Regular - Full Time 
Position Level: Q20 

Application Deadline: 02/12/2021 

Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported.  We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.