Online Recruitment Application for Agent Roles (CSR, TSR & Back Office)

Job Req ID: 251544 

At Quantrics, we consider our people our most important asset.  Our focus is not only on creating a great customer experience – its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities

We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages.  We also make employee advancement and overall wellbeing a priority because we value our employees above all else.

Opening in Taytay

• Customer Service Representative
• Technical Support Representative
• Back Office Agent
• Sales Representative

Opening in Naga

• ​​​​​​​Customer Service Representative
• Technical Support Representative

Opening in San Mateo Site

• ​​​​​​​Customer Service Representative
• Technical Support Representative

You will:

• Provide outstanding customer service and support by resolving telephone inquiries from customers
• Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
• Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
• Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
• Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
• Responsible for best-demonstrated practices for productivity enhancements
• Other duties as assigned

What we’re looking for:

• Outstanding spoken English skills are a critical requirement of the role
• Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
• Consistently demonstrates the ability to meet or exceed individual goals and objectives
• Fresh graduates are welcome to apply!
• General PC knowledge
• Flexibility to work overtime based on the business need of the department
• Candidate must possess at least a High School Diploma, any field Willing to work at Taytay, Rizal

Call Center Agent Perks

• Competitive salary and benefits package
• Performance Based incentives and contests
• HMO coverage (medical & dental benefits)
• Paid vacation and sick leaves
• Education Assistance
• Day 1 Life Insurance
• Abundant Growth and Development Opportunities
• Perks (subsidized meals)
• Personal Empowerment, Career Development and Global Exposure

Additional Information:

Position Type: Call Centre 
Job Status: regular - full Time 
Position Level: Q01 

Application Deadline: 07/31/2020 

Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported.  We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.