Technical Support Representative

Date: Sep 30, 2022

Location: Taytay, Rizal, PH

Company: Bell

This job post is open to ALL SITES:

  • Taytay, Rizal
  • Naga City, Camarines Sur
  • San Mateo, Rizal

 

Job Req ID: 340391 

 

At Quantrics, we consider our people our most important asset.  Our focus is not only on creating a great customer experience – its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities

 

We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages.  We also make employee advancement and overall wellbeing a priority because we value our employees above all else.

 

A QUANTASTIC job opening!

Technical Support Representative

 

 

Got a knack for tech stuff? Come be one of our awesome TSR agents today!

 

The TSR role is a fantastic opportunity for someone who has a true passion for creating a positive customer experience, has a desire to go above and beyond and exceed expectations. Best of all, you will have the opportunity to represent an iconic Canadian brand, in a captive, in-house BPO!

 

Some of the cool things you’ll actually be doing everyday

 

  • Provide outstanding customer service and technical support by resolving telephone inquiries from customers
  • Enhance technical support service and customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
  • Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
  • Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
  • Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
  • Responsible for best-demonstrated practices for productivity enhancements
  • Other duties as assigned

 

If you possess these qualities, you’d be a perfect candidate for the TSR position

 

  • Minimum of 1 year technical support experience is preferred, but not required!
  • Outstanding spoken English skills are a critical requirement of the role
  • Ability to work in a fast-paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
  • Consistently demonstrates the ability to meet or exceed individual goals and objectives
  • Fresh graduates are welcome to apply!
  • General PC knowledge
  • Flexibility to work overtime based on the business need of the department
  • Candidate must possess at least a High School Diploma, any field
  • Willing to work at Taytay, Rizal location at SM Taytay IT Business Park, East Manila Road
  • Must be willing to work Full Time hours, (Monday to Saturday: 8pm to noon) and shift work on evenings, weekends and holidays

 

You’ll get these cool perks when you work at Quantrics as a Call Centre Agent

  • Competitive salary and benefits package
  • Performance Based incentives and contests
  • HMO coverage (medical & dental benefits)
  • Paid vacation and sick leaves
  • Education Assistance
  • Day 1 Life Insurance
  • Abundant Growth and Development Opportunities
  • Perks (subsidized meals)
  • Personal Empowerment, Career Development 

 

  • Perks (subsidized meals)
  • Personal Empowerment, Career Development and Global Exposure
  • Opportunity to represent an iconic Canadian brand
  • Offices are located at:
    • SM City Taytay IT Park, Manila East Road 1920 Taytay, Rizal
    • 3F Robinsons Cybergate Naga Diversion Road Naga City, Camarines Sur
    • 4F SM City San Mateo Gen. Luna Ave. Ampid 1 San Mateo, Rizal

 

 

Additional Information:

Position Type: Call Centre 
Job Status: Regular - Full Time 
Position Level: Q05
 

Application Deadline: 12/31/2022 

 

Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported.  We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.