Technical Support Representative

A QUANTASTIC job opening!

Technical Support Representative

Got a knack for tech stuff? Come be one of our awesome TSR agents today!

The TSR role is a fantastic opportunity for someone who has a true passion for creating a positive customer experience, has a desire to go above and beyond and exceed expectations. Best of all, you will have the opportunity to represent an iconic Canadian brand, in a captive, in-house BPO!

Some of the cool things you’ll actually be doing everyday

• Provide outstanding customer service and technical support by resolving telephone inquiries from customers
• Enhance technical support service and customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
• Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
• Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
• Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
• Responsible for best-demonstrated practices for productivity enhancements
• Other duties as assigned

If you possess these qualities, you’d be a perfect candidate for the TSR position

• Minimum of 1 year technical support experience is preferred, but not required!
• Outstanding spoken English skills are a critical requirement of the role
• Ability to work in a fast-paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
• Consistently demonstrates the ability to meet or exceed individual goals and objectives
• Fresh graduates are welcome to apply!
• General PC knowledge
• Flexibility to work overtime based on the business need of the department
• Candidate must possess at least a High School Diploma, any field
• Willing to work at Taytay, Rizal location at SM Taytay IT Business Park, East Manila Road
• Must be willing to work Full Time hours, (Monday to Saturday: 8pm to noon) and shift work on evenings, weekends and holidays

You’ll get these cool perks when you work at Quantrics as a Call Centre Agent

• Competitive salary and benefits package
• Performance Based incentives and contests
• HMO coverage (medical & dental benefits)
• Paid vacation and sick leaves
• Education Assistance
• Day 1 Life Insurance
• Abundant Growth and Development Opportunities
• Perks (subsidized meals)
• Personal Empowerment, Career Development