Specialist, Software Developer

Date: Jan 10, 2019

Location: Don Mills, ON, CA

Company: Bell

Req Id: 228692 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.


The Role:

WFM is committed to deliver accurate, useful, and timely information to guide and support strategic decision making. WFM functions as trusted advisors and subject matter experts to drive homogenous solutions across Bell business units for agent-reporting, call center reporting, and overall business intelligence for the contact centre.


Position Description:

Reporting to the Senior Manager, WFM, the successful candidate will be responsible for web application development for Bell's various contact centres. In order to achieve our mandate, we are looking for a web programmer. The candidate should be a strong leader and excellent programmer. We are looking for someone with sound business vision and the ability to translate business needs into holistic solutions. The incumbent should possess excellent negotiation and communication skills to interact with multiple stakeholders. A passion for improvement and an ability to prioritize and drive change in a complex environment are required. A detailed approach and a process oriented mind will also be required.


Job Duties/Accountabilities:

  • Publishing reports at the agent and call center level
  • Web application development and implementation
  • Identification of system deficiencies and recommending solutions
  • Provide time estimates for projects
  • Prioritize multiple tasks effectively
  • Performance testing, software implementation, systems documentation
  • Support of the programs developed for internal customers
  • Ensuring quality control while respecting predetermined business rules and deadlines
  • Enhancing and supporting existing tools and database infrastructures
  • Assisting various business units through alignment and implementation to achieve targeted goals


Critical Qualifications/Competencies:

  • University degree in computer science or engineering
  • Programming experience
  • Mastery of ASP.NET, JavaScript, JQuery, XML, AJAX, JSON, HTML5 -XHTML, CSS3, ASP, DOJO, Visual Studio Team Foundation – TFF
  • Good knowledge of Windows environment
  • Good knowledge of MS SQL 2005+
  • Experience in relational database analysis
  • Able to program in T-SQL 2005+, MS Visual Basic, MS Excel, MS Access and ASP.net
  • Strong knowledge of BI/Query, MS Project, and ACDs – Symposium, Avaya, IEX or equivalent)
  • Strong Mathematical and analytical skills
  • Autonomous, very dynamic, capable of decision making.
  • High capacity to learn, work under pressure to meet tight deadlines


Preferred Qualifications/Competencies:

  • Previous telecommunications experience
  • Previous contact centre experience
  • Expert experience with the design, development and maintenance of enterprise level data systems such as Oracle, SQL Server, Teradata, SAS or others.
  • Expert level web design experience with ColdFusion or Asp.Net 4.0
  • Experience in designing and implementing Web Based reporting solutions
  • Experience with BRS and mobility applications and processes (One Bill, OrderMax, BCRIS, MaxPlus, etc.)


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Don Mills || Canada : Ontario : Toronto 
Application Deadline: 01/25/2019 



Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.


Created: CanadaON, Don Mills

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