Business Representative, Loyalty, Bell Mobility

Date: Jul 3, 2019

Location: Dorval, QC, CA

Company: Bell

Req Id: 236755 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.


If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 


The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

 

Reporting to the Manager, Medium Business Loyalty and Retention, the successful candidate will be responsible for executing a number of proactive and reactive churn reduction strategies for corporate accounts.

 

The Medium Loyalty and Retention Rep support with all Sales Channels nationally to develop customer loyalty and satisfaction. The Medium Loyalty and Retention Rep must be solution and sales driven with superior negotiation skills in order to balance the customer needs with those of the business.

 

 

Duties include:

 

  • Facilitating corporate contract renewals
  • Create proposals, ROI’s, contract addendums, and migrations
  • Support revenue assurance activities and projects
  • Respond to reactive in bound retention calls and emails
  • Execution of various marketing/executive driven campaigns
  • Discuss and analyze billing and usage pattern with corporate key contacts
  • Other duties on an ad-hoc basis as assigned

 

 

Critical Requirements:

 

  • Advance knowledge in Microsoft applications: Excel, Outlook, Word, and PowerPoint
  • Ability to understand corporate mobility NAG (Node Account Group) contracts and accounts
  • Time management skills
  • Effective communication (written and oral) and interpersonal skills.
  • Proven skills in sound decision making, problem solving, and ability to work well under pressure.
  • Strong knowledge and understanding of Bell Mobility corporate products, services, data & voice pricing, policies
  • Ability to develop creative solutions for complex client issues
  • Strong sales and negotiation skills a must
  • Experience in Salesforce or other CRMs (Customer Relationship Management Systems)
  • Candidates must be bilingual, fluent in French & English (read, written, spoken)

 

Additional information:

  • Job Status: Regular Full Time
  • Work location: 200 Blvd., Bouchard, Dorval, Qc.

 

The successful candidate will have to communicate effectively and represent Medium Loyalty and Retention in a professional and effective manner. The incumbent will be analytically inclined; always positive when called upon for assistance.

In addition, must be available to work between 8:00AM - 5PM EST.

 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Non Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Dorval 
Application Deadline: 07/22/2019 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaQC, Dorval

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