Installation and Repair Technician, Télébec

Date: Dec 11, 2018

Location: La Sarre, QC, CA

Company: Bell

Req Id: 219410 


Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.


Job summary:

The incumbent will be responsible for installing, repairing, replacing, modifying and maintaining cable television and telecommunications instruments and devices for residential and business customers.


Job Duties & Accountabilities:

  • Install, move, remove, repair, replace, modify and maintain cable television, telephone and PBX equipment for residential and business customers according to established standards, procedures and directives
  • Organize daily tasks, take note of daily assignments, prepare an itinerary, contact the customer in advance, and occasionally provide work estimates for business installations
  • Successfully complete the activation of various telephony projects
  • Show customers how to use the telecom, television or Internet equipment during installation, and promote company products/services and equipment to business customers
  • Verify lines using a testing device and ensure preventive maintenance
  • See to the necessary wiring, connections and terminations to make the equipment operational for his or her activity sectors
  • Contact specialized resources to resolve certain problems, and provide and receive information
  • Handle, transport, fine-tune, adjust and use appropriate tools, equipment, materials and vehicles, and make sure they are maintained; ensure a clean work environment File and oversee inventory maintenance for his or her sector
  • Complete various forms and draft work-related reports
  • Sound time-management skills so as to cut costs
  • Be available to respond to customer requests, handle emergency calls outside normal work hours and be willing to travel
  • Be available to work variable shifts and schedules based on business needs from Sunday to Saturday
  • Be available to work some overtime from Sunday to Saturday as well as during holidays
  • Perform other related tasks, as required


Essential qualifications/competencies:

  • College diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma is required for candidates outside of the Teamsters Technicians Québec  bargaining
  • Hold a valid driver’s license - Class 5
  • High Manuel Dexterity, able to work with variety of hand tools
  • Ability to lift and carry heavy weight (i.e. 80 lbs) as a ladder
  • Ability to  work aloft in poles and ladders and also in confined spaces
  • Capable of working with spur
  • Capable of differentiating colored wires (color code)
  • Proficient in French and working knowledge of English
  • As required to meet customer’s needs, agree to undergo a background security clearance
  • Knowledge of programming principles
  • Knowledge of high speed data transmission
  • Knowledge of computer tools


Candidate profile / Behavior:

  • Strong analytical and research in technical and IT framework
  • Ability to deal and communicate with customers
  • Represent the company appropriately to customers
  • Planning and organizing high
  • Perform the work safely with accuracy , speed and courtesy
  • High team spirit
  • Sense of urgency and high capacity to meet the workload when necessary
  • Degree of autonomy and initiative high


Working conditions:

  • The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (assignments prepared by Company with due consideration to seniority), to participate in a standby program and to work overtime as needed
  • The successful candidate must have physical capacity to safely execute all function/aspect of the job and meet all safety requirements associate with equipments that he will use during his work


Bilingualism is an asset (English and French)


Additional Information:

Position Type: Union
Job Location: Canada : Quebec : La Sarre
Application Deadline: 12/14/2018

Please apply directly online to be considered for this role.  Applications through email will not be accepted.


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.


Created: CanadaQC, La Sarre

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