IT and Network Engineering

Delivery Solution Architect

Req Id: 269135 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.


Reporting to the Senior Manager, the incumbent acts as a technical leader responsible for the design, delivery and infrastructure development supporting our business customers’ environments. Part of the Converged Infrastructure Services (CIS), the position represents a great challenge from a technological point of view and is a key factor in the success of the portfolio of Professional Services.

Core Duties and Responsibilities: 

  • Customer Trusted Advisor for dedicated accounts and End to End accountability for the technological directions, architecture, deployment, implementation solution and  strategic planning.
  • Involved and/or informed with all aspects and activities in Information & Communication Technology (ICT) projects: from concept definition, through requirements analysis and implementation, ending up with handover to IT ops and business-as-usual ongoing maintenance.
  • Capture customer requirements, advising and assisting Implementation teams in the provision of design and implementation requirements.
  • Act as the Lead Architect and Technical Design Authority for large and complex solutions project delivery.
  • Integrate different technology layers in an overall architecture.
  • Act as visionary and strategist for BBM’s top customers.
  • Must act and support Senior Technical Architect R&R.
  • Accountable for the delivery planning phase between different solution components such as networking, security, data center, unified communication, call center, wireless, etc.
  • Lead the technical virtual team assigned to a client/project.
  • Validate detailed engineering plans designed by the team of specialists (SMEs) and ensure it aligns with overall architecture and strategic plan established for customers.
  • Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity. 
  • Lead technical communication with various executive stakeholders, including IT director, CIO,CTO  on strategic decisions.
  • Holistic view throughout the life-cycle of the client deal, from Pre-Sales through Delivery to Operations.  Identifies issues at key gates to de-risk solutions including contract agreement, operations and business processes to provide directions and recommendations.
  • Contribute to the selling process and proposal development. Validate statements of work, assess integration risks and evaluate estimates.
  • Guarantees excellent business relationship with customer and customer satisfaction.


Additional Duties and Responsibilities:

  • Understand IT market evolution and how it translates to solution definition.
  • Participate in IT governance (internal and external) review and milestone.
  • Contribute to services-related Request For Information (RFI) or Request for Proposal (RFP) response and winning client engagements.
  • Working with Product Management and Technical Fellows, to help identify evolving market requirements and define the market selling propositions, key product messages, and competitor differentiators.
  • Work with Delivery Practice Leads to define overall recruiting needs and expertise in solution area.
  • Mentor and guide more junior technical resources.
  • Promote and identify opportunities for organic growth.


Critical competencies in Leadership:

  • Strong leadership
  • Strong planning skills to prioritize activities in order of importance
  • Team work spirit
  • Excellent communication skills (verbal and written)
  • Interest in acquiring technical and commercial knowledge of one or more customers
  • Excellent negotiation and problem-solving skills
  • Ability to work in a very dynamic and constant growing environment


Qualifications, Education and Experience Required:

  • Minimum Bachelor’s Degree in Engineering or equivalent
  • CCIE Certification in Security and/or Networking
  • Minimum 10 years’ experience in:
    • providing technical consulting and leadership in developing performance, capacity, and scalable architectures and in deploying large to complex Information & Communication Technology (ICT) solutions
    • in communicating complex technical information effectively and appropriately to technical leaders and business stakeholders
    • in utilizing products and technologies to develop client-oriented strategies and solutions
    • in relevant experience in direct contact with customers in professional services context
    • in the design and deployment of emerging networking, unified communication, security, storage and virtualization, data center technologies, etc.


Knowledge and Skills Required:


  • Ability to understand the customer's business problem, need, or opportunity and to design solution that appropriately addresses the business problem, need, or opportunity.
  • Ability to virtually lead a team of two or more consultants in the completion of one or more architecture, requirements, operational, or implementation deliverables.
  • Ability to lead the architectural design, development, deployment, and technical quality of medium to large business unit level Information Technology (IT) based solutions (typically within multiple technology or specialty areas).
  • Familiar with multiple architectural, development and operational methodologies (e.g. Zachman, TOGAF, Information Technology (IT) service Management, (ITSM))


Business Acumen

  • Develops architecture specification deliverables that map customer business requirements into specific technology or operational recommendations.
  • Understands future technology or operational trends as they relate to and support customer business requirements in a "trusted advisor" role.
  • Deep knowledge of IT and business standards and best practices in specific areas and how to apply them appropriately in solutions
  • Able to design planning for accessibility, scalability, and availability

Technical Knowledge (content may vary, the following are examples) :

  • Certifications recognized by major manufacturers (Cisco, Microsoft, Avaya, etc.)
  • Knowledge of AutoCAD, MS Project, MS Visio
  • Skills in designing and deploying solutions , configuring telecommunications hardware and laboratory tests (proof of concept)
  • Knowledge of applications related to telecommunications such as WAN, IP telephony, wireless services (WiFi), security infrastructure, data center, storage, system management platforms, UC/collaboration, telepresence, etc
  • Knowledge of managed services environment and tools (HP OpenView, Maximo, CA,..)
  • Knowledge of TOGAF and ITIL


Assets for this position are (content may vary)

  • Knowledge of products and services from Bell Canada
  • Knowledge of products from the major manufacturers in the telecommunication industry
  • Knowledge of emerging products and services


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto 
Application Deadline: 09/30/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada, ON, Mississauga


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