E Commerce Coordinator, Channel Systems and Process, Bell Mobility

Date: Aug 9, 2019

Location: Mississauga, ON, CA

Company: Bell

Req Id: 238484 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.


If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 


The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

 

Department:

The Retail Centre of Excellence is a high performing team driven by a culture of pride. We are committed to enabling Bell’s sales channels to meet their goals and objectives by delivering systems, process and programs with executional excellence.     

 

Within the Centre of Excellence, the Systems and Process team is focused on making the customer purchase experience better (faster, simpler, happier) through customer experience design, system and technology innovation and continuous process improvement. The team specializes in omni-channel commerce, data driven analytics, personalization strategies and tool set optimization.

 

The Role:

Are strategic, and focused on the overall business success? Do you enjoy driving business objectives?

 

The role will allow the incumbent to be proactively involved in all aspect of the daily operations for the sales channel. It is a phenomenal opportunity to be part of an ever-changing environment and provides opportunity to manage digital platforms leveraged by both internal agents and customers.

 

Key Responsibilities:

Catalogue Management:

  • Be data-driven to develop and prioritize initiatives, report and measure sales results, and support business cases
  • Address gaps in process alignment and identify operational opportunities to automate and reduce work effort
  • Maintain onboarding KPIs including time to site, throughput and catalogue shop-ability
  • Ensure pricing, content and images of products are accurate and presented in a customer friendly manner for both English and French.
  • Update and maintain manual and automated information in all related product databases in a timely manner
  • Assist the Omni-channel and technical teams to detect, troubleshoot, fix and prevent issues/errors affecting the online product catalogue

 

Content Management:

  • Assist in the coordination of collecting images and content for products
    • Reviewing inventory in and out of sites and availability on catalogue
    • Ensuring that all product images are in the accurate resolution format
    • Reconciling the product images and content to the onboarding tracker
    • Uploading all images & content to staged environment and displayed online
  • Coordinate copywriting and translation teams to provide accurate product information
  • Ensure standardize template content is leveraged accurately by product teams & article maintenance teams
  • Produce reporting on content collection from the product team and manage onboarding tracker weekly

 

Order Support:

  • Manage customer and agent/rep escalations through order support mailbox
  • Reporting overall statuses of orders and working with channel and Supply chain to close customer orders

 

Competencies:

  • Excellent written and verbal communication skills with the ability to successfully describe different products driving maximum catalogue adoption
  • Marketing experience in promoting product portfolios to drive maximum results
  • Highly service-oriented with exceptional organizational and follow up skills
  • Detail oriented and organized
  • Equivalent work experience managing content and product categorization
  • Basic knowledge of specific product categories
  • Bilingual is an asset (French)
  • Experience with SAP/Hybris platforms an asset
     

Education and Experience:

  • Post secondary education including a university degree or college diploma
  • Minimum of 1-2 years of product management, specifically within an ecommerce retailer 

 

Working Conditions:

  • Candidate must work 37.5 hours weekly, Monday – Friday,
  • Overtime may be required for project implementations, testing and support.

 

#Feature

 

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Non Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Mississauga 
Application Deadline: 08/22/2019 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaON, Mississauga

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