Project Manager, Channel Systems and Process

Date: Aug 7, 2019

Location: Mississauga, ON, CA

Company: Bell

Req Id: 238166 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.


If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 


The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

 

Department:

The Retail Centre of Excellence is a high performing team driven by a culture of pride. We are committed to enabling Bell’s sales channels to meet their goals and objectives by delivering systems, process and programs with executional excellence.   

  

Within the Centre of Excellence, the Systems and Process team is focused on making the customer purchase experience better (faster, simpler, happier) through customer experience design, system and technology innovation and continuous process improvement. The team specializes in omni-channel commerce, data driven analytics, personalization strategies and tool set optimization.


The Role:
Are you strategic, and focused on the overall business success? Do you enjoy driving business objectives? 

 

The role will allow the incumbent to be proactively involved in developing and executing strategies that improve the customer ordering experience from onboarding through to renewal including activation experience design and daily operations, across all sales channels and brands within the wireless sales channels in the telecommunications sector. It is a phenomenal opportunity to be part of an ever-changing environment and the chance to be managing both large and small-scale projects with speed and accuracy. Projects and initiatives focus on evolving and delivering a more personalized customer purchase experience, whether in a retail or call center sales environment. The role will support all customer segments with the Bell, Virgin Mobile and Lucky Mobile brands.

 

Key Responsibilities:

  • Lead projects and initiatives from ideation through to development and post launch support as the overall project manager to ensure flawless execution within the retail channels.
  • Understand, communicate & document all critical project information including but not limited to project planning, feasibility analysis, business case, business requirements, and executive and partner stakeholder presentations.
  • Develop working relationships with primes from across the organization and various internal business stakeholders to capture and represent retail channel needs through all aspects of the projects.
  • Collaborate with external vendor teams to define, build and develop on-screen user experience.
  • Manage project timelines to ensure all projects are tracking to plan and all milestones are achieved.
  • Complete project impact analysis by collecting any competitive analysis or relevant use cases from other retailers & store input on requirements and ensure no impacts to retail operational success with new launch (comp, support, reporting, labor, etc.).
  • Demonstrate flexibility to adapt to changing priorities and managing multiple work streams at the same time.
  • Ability to process map, identify system and process inefficiencies and recommend improving and optimizing business systems and/or processes
  • Collect on-going feedback from individual sales channels, identifying future opportunities to enhance systems, processes, policies and the overall sales experience, for both sales teams and customers.

 

Competencies:

  • Advanced skills in Microsoft tools (Excel, PowerPoint, Word, Projects)


Education and Experience:

  • Post secondary education including a university degree or college diploma
  • Minimum of 3 years of program management experience, preferably in telecommunications 

 

Working Conditions:

  • Candidate must work 37.5 hours weekly, Monday – Friday,
  • Overtime may be required for project implementations, testing and support

 

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Mississauga 
Application Deadline: 08/21/2019 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaON, Mississauga

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