Senior Manager, Technology Services & Strategy
Req Id: 427322
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team, you will be at the heart of our customer experiences.
Summary
As Senior Advisor, Technology Services & Strategy, you will play a critical role in defining and driving our technology vision through leadership of the following functions:
Key Responsibilities
Strategic Planning
- Support bi-annual strategic planning cycles and deep dives, with outputs for C-suite leaders
- Enable cross-functional development, execution and optimization of Bell's Technology Services team strategy
- Establish and expand AI-focused practices and solutions across teams.
- Creation, management and tracking of strategic programs and development of executive level communications
- Prepare presentations for internal strategy reviews, as well as to support communications and organizational events
Stakeholder Management
- Assist with planning and carrying out SVP & EVP weekly team meetings
- Work with senior management, business leaders, and stakeholders to align on strategic goals
Transformation programs
- Facilitate the planning and implementation of Centres of Excellence (CoEs).
- Develop and support the implementation of change management plans and activities
What will you bring?
- Mentalité de croissance : Vous croyez en l’apprentissage continu, l’amélioration et l’adaptabilité. Vous êtes prêt à relever les défis et à considérer les revers comme des occasions de croissance.
- Expertise technologique : Vous démontrez une solide compréhension et une volonté d’apprendre sur les technologies et plateformes numériques, avec une expérience dans Salesforce, ServiceNow, Google et/ou l’IA de préférence.
- Orientation client : Vous êtes passionné par la prestation d’expériences clients exceptionnelles.
- Résolution de problèmes : Vous excellez dans la résolution de problèmes complexes, l’élaboration de récits convaincants et la recherche de solutions automatisées
- Compétences en communication : Vous possédez d’excellentes compétences en communication écrite et verbale, avec une attention minutieuse aux détails et la capacité de parvenir à un consensus sur les solutions proposées.
- Esprit analytique : Vous excellez dans l’identification des domaines à améliorer, possédez de solides compétences analytiques et êtes à l’aise pour travailler avec de grands ensembles de données.
- Capacité d’adaptation : Vous acceptez l'ambiguïté et pouvez, en toute confiance, offrir des recommandations pour les étapes à venir.
- Organisation et gestion du temps : Vous êtes très organisé, habile à prioriser les tâches, à gérer plusieurs projets et à respecter les délais avec précision.
Critical Qualifications
- Bachelor’s degree in Business administration, Engineering, Finance, Information Technology, or a related field.
- 5+ years of experience in a role related to business strategy, strategic planning, or management consulting.
- Strong analytical skills; able to turn data into insights
- Excellent communication, presentation, and interpersonal abilities
- Skilled in project and change management, ideally for large transformations
- Creative leader with strong organizational skills
- Capable of coordinating inter-connected deliverables
- Effective team player at all organization levels
- Bilingual (English/French) is a plus
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 01/04/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.