Support Specialist, Network Big Data

Date: May 16, 2019

Location: Mississauga, ON, CA

Company: Bell

Req Id: 235145 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell is making unmatched investments in our world-leading broadband fibre and wireless networks because we know they’re the backbone of the products and services our customers love. If you’re excited about transforming the way people connect, our Network team is the right place for you.  

The Network & Services team is responsible for planning, designing, building and operating Bell’s wireless, wireline and customer networks, and supporting the delivery of voice, data, video and content. Specifically, Network Big Data COE (NBD) team is responsible of providing predictive analytics, machine learning and intelligence through data for all the network teams (Media, Wireless, Wireline, IoT, Internet…).


Come work with us in the biggest and greatest telco in Canada, in a start-up fashion team!


Key Responsibilities:

  • Act as the Level 1 support prime by monitoring and maintaining all the data platforms and analytical processes, which includes the Hadoop and the BI analytics systems.
  • This is a support administration role with the potential of some development responsibilities on small software upgrades, minor enhancements and/or bug fixes collaborating with the Infrastructure teams.
  • Ensure all system issues are resolved in a timely manner.
  • Create and follow up on vendor’s incident tickets resolution.
  • Keep management, team members and business stakeholders informed of critical issues, status, changes, etc. using proper notifications mechanism.
  • Participate in an on-call rotation and available to work off-hours and weekends.
  • Contribute in technological & process improvement activities for better performance and availability

Critical Qualifications and Competencies

  • Bachelor in Computer Science, Management Information Systems, or Computer Information Systems is required.
  • 5+ years of experience in development or operational support of complex Big Data-Hadoop and BI analytics environments.
  • Core understanding of EDW architecture.
  • 5+ years of experience in operational support of Linux OS.
  • RedHat 6 or higher certified administrator preferred.
  • JDBC and ODBC API.
  • Ability to read/interpret Java.
  • Experience working with Hadoop ecosystem (HDFS, Impala, Solr, Kafka, Spark and others) - high volume, high velocity data
  • Experience working with BI analytics solutions (e.g., MicroStrategy, ArcadiaData, RapidMiner)
  • Good understanding of the various security levels and tools such as Active Directory, Centrify, Kerberos and Sentry.
  • Strong knowledge of Agile project management methodologies/processes.
  • Able to understand and interpret Entity-Relationship, logical and physical data models.
  • Able to work with various platforms and databases (i.e. DB2, SQL Server).
  • Able to write complex SQL
  • Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex system issues.
  • Assumes responsibility for establishing and maintaining effective communication and coordination with vendors, fellow employees, and management concerning major outages, critical issues, troubleshooting and support resolutions.
  • Attention to detail, good analytical and problem solving skills and critical thinking
  • Self-starter/motivator and have a proactive, agile and strategic mindset.
  • Must be able to utilize and effectively communicate functional and technical components of an initiative to applicable parties both verbally and through documentation.
  • Ability to explain technical challenges and solutions to just about anyone, regardless of their background.
  • Possess excellent communication and customer service skills, both written and oral.
  • Demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.
  • Initiate escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets
  • Provide status to customers of assigned support tickets
  • Familiarity working with NoSQL databases and unstructured/semi-structured data

An Ideal candidate will also possess

  • 2+ years of experience in installation and administration of Hadoop ecosystem.
  • 2+ years of experience in the data integration with Hadoop ecosystem.
  • Certifications in Cloudera CDH / CM administration or development preferred.
  • Experience working in the Telecommunications or Media industries is an asset.


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Mississauga 
Application Deadline: 05/31/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Mississauga

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