Cloud Customer Success Manager
Req Id: 421584
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Summary
Our Customer Success Management team helps customers achieve their business goals through successful onboarding and usage of our Bell Business Marketplace. The Customer Success Management team collaborates with Product Management and Sales to support the delivery of Microsoft 365 and Azure, Google Cloud Platform (GCP), and Amazon Web Services (AWS) services.
Key Responsibilities
- Customer Relationship Management: Building relationships with customers and identifying customer pain points and opportunities.
- Pre-Sales Demos, Onboarding, Assisted Sales, Support: Working with customers, and within various tools, all the way from pre-sales, through onboarding and purchasing, to renewals and support.
- Issue Resolution and Escalation: support customers with requests and escalations of issues related to billing, products, and platforms.
- Reporting: Track and report on customer status/performance and customer satisfaction.
Critical Qualifications
- Possession of a Bachelor's degree. A Master's degree is considered a significant advantage.
- Bilingualism (French & English)
- Exceptional written and verbal communication skills, with the capacity to present complex information clearly and concisely.
Preferred Qualifications
- Relevant certifications in cloud computing technologies and Microsoft 365 product offers.
- Experience with Customer Success Management and/or Customer Service in a technology resale environment
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Grad Hire
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 02/07/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.