Technical Product Manager
Req Id: 424913
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Summary
The Product Manager, IoT Platforms is an efficiency-focused role within the Business IoT & Mobility Solutions Practice of BBM. In collaboration with our product leaders and partners across the organization, you will leverage best practices to drive market leading capabilities and customer experience in support of our goal of being Canada’s best IoT connectivity platform provider.
In a critical operations and performance management role, you will collaborate with the Product, Sales, and Network teams within Bell and our partners to provide business insights and recommendations that drive investments that shape future business growth. You will play a pivotal role in providing intelligence as well as the responsibility to orchestrate the execution of our business plan as it pertains to IoT platforms.
Key Responsibilities
- Lead all lifecycle activities, performance management and day to day operations across Bell’s IoT platforms including support for eSIM/eUICC
- Coordinate and provide direction to a group of IoT Specialists that execute the day to day operations
- Generate insights through regular financial, supplier, solution and subscriber metrics
- Be the advocate for the customer experience by supporting IoT NPI initiatives.
- Identifying opportunities to improve service access, accuracy of IoT deployments & billing, and sales productivity
- Actively survey the market for leading performance indicators, competitive differentiation, opportunities and risk mitigation strategies
- Participate in developing product requirements and the certification of enhancements to Bell’s IoT platforms
- Proactive and results-oriented: Embraces challenges with enthusiasm and a positive "can-do" attitude, consistently exceeding expectations.
- Innovative and solution-focused: Proactively identifies opportunities for improvement and contributes creative solutions to enhance efficiency and effectiveness.
- Customer-centric: Demonstrates a strong understanding of customer needs and leverages this knowledge to deliver exceptional service and build strong relationships.
- Analytical and detail-oriented: Meticulously gathers and analyzes information to effectively identify and resolve complex problems.
- Collaborative team player: Actively contributes to a positive team environment, fostering collaboration and contributing to shared success.
- Growth-minded: Actively seeks opportunities to develop new skills and apply them to enhance job performance and contribute to organizational goals.
Critical Qualifications
- Practical experience in service operations and performance management
- Ability to lead teams on platform enhancement projects
- Experience in generating & delivering performance results & insights
- Understanding of the telecommunications industry, IoT, software or technology industries
- Effective communicator that can collaborate with others and translate challenges into solutions
- Working knowledge of the IoT platforms including Cisco Control Center and/or Aeris IoT Accelerator is an asset
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Work Arrangement: Hybrid
Application Deadline: 07/16/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Mississauga
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