Workforce Planner, BCI
Req Id: 426930
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.
And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.
Job Summary
The Workforce Planner will be responsible for optimizing labor efficiency and effectiveness across retail channels. This role involves developing optimized labor schedules based on various data points, including traffic, sales, and employee requirements, with a strong focus on budget utilization and productivity management. The Workforce Planner will collaborate closely with store teams to ensure retail channels are adequately staffed to meet peak demands and forecasts, driving operational excellence and maximizing performance.
Key Responsibilities
- Manage and analyze labor efficiencies and identify opportunities for optimization
- Create optimized labor schedules by analyzing data including store traffic, sales forecasts, and employee skill sets to meet business needs
- Contribute to P&L management by ensuring efficient labor allocation and cost control
- Partner with store and regional leadership to align labour strategies with business objectives and maximize performance against peak demand periods
- Conduct regular reporting and analysis of labor KPIs, identifying trends and areas for improvement
- Develop and maintain strong relationships with retail channel partners to ensure effective implementation of workforce plans
- Manage and execute workforce planning processes, ensuring adherence to company policies and best practices
- Prepare presentations and reports for stakeholders, effectively communicating insights and recommendations
Qualifications and Skills
- Proven experience in retail, workforce planning, labor management, or a related analytical role
- Strong understanding of labor efficiency, optimization techniques, and scheduling best practices
- Proficiency in data analysis, with the ability to interpret complex data sets and derive actionable insights
- Experience with workforce management platforms considered an asset (i.e. StoreForce, DayForce)
- Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modeling
- Command of the Microsoft Office Suite & MS365 (Word, PowerPoint, Outlook)
- Excellent project management skills, with the ability to manage multiple priorities and deliver results under pressure
- Strong communication, collaboration, and interpersonal skills. Proven ability to influence
- Strong presentation and summary material building abilities
- Adept at process management and implementing continuous improvement
- High level of attention to detail and accuracy
- Ability to work with a sense of urgency and adapt to changing business needs.
- Experience with SharePoint is an asset
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : Manitoba : Winnipeg || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Saskatchewan : Regina
Work Arrangement: Hybrid
Application Deadline: 11/21/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.