Agile Transformation Coach

Date: May 6, 2019

Location: Mississauga, ON, CA

Company: Bell

Req Id: 234538


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

The Bell IT team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.  

This role is responsible for working with project, program and/or portfolio teams within the Bell IT Delivery organization to guide and support the best practices in delivering customer-centered innovative solutions.


The individual needs to be a well-rounded practitioner that would introduce Agile and Lean with leadership advising, training, hands-on coaching, and working side-by-side with Agile Program members to guide them through the transformation. A significant portion of this will be influencing and driving change within a bi-model (combination of Agile and Waterfall) organization as part of the transformation team, reporting to DevOps and Quality (DOQ) Team.


The role would have specific targets set for improving agile project, program and/or portfolio’s capability, agility, and on agile health and maturity.


Responsibilities as an Agile Transformation Coach:

  • Act as a change agent and as part of the team of Coaches leading and supporting teams and individuals in their Agile and Lean journey. Be able to make decisions and independently drive any aspect of Agile rollout at a team and management level.
  • Orchestrate transition to Agile and Lean for a large organization as part of the Agile/Lean Coaching team. Act as a liaison with the Lines of Business. Build trust with the business and throughout the organization.
  • Assess the current state & delivery environment for an existing Program or Project.   Design a Lean-Agile implementation roadmap
  • Assist in determining how to optimize the Bell Standard Agile Framework (based on SAFe 4.5) for an existing team or program.
  • Ensure cross-value stream coordination and collaboration, drive highest productivity and better predictability of delivery across organization. Foster innovation and encourage continuous improvement
  • Advise on dependency management techniques between internal teams and third parties, release managers, or between Agile teams.
  • Actively build and contribute to the company's Agile and Lean Community and develop Communities of Practice, and mentor agile practitioners. Provide training and coaching throughout the organization.
  • Support Agile teams in their development and in establishing consistent best practices. Collaborate with non-Agile team, educate and support them throughout transformation. Define relevant metrics that help the program see how they are doing.
  • Inspire all stakeholders at any level in their agile transition. Develop, coach, and mentor team members to advance their skills and career.
  • Leading workshops to assess agile program health and maturity, helping build improvement plans.
  • Work with metrics group in publishing management dashboards on agile portfolio, program and team metrics
  • Promoting the use of an enterprise standard Agile/ DevOps toolset and work to help continuously improve it.


Foundational Skills, Knowledge and Qualities:

  • Deep understanding of:
    • SAFe, Lean, and Agile values, principles, practices and mindsets
    • Professional coaching and active listening techniques
    • Organizational change patterns and anti-patterns
    • Software product envisioning approaches while having customer in mind
    • Incremental delivery and the value of metrics
    • Fundamentals of software development processes and procedures, as well as modern technologies
    • Lean startup and lean product development
    • Innovation principles and mindset
  • Able to effectively teach certified SAFe classes from the Scaled Agile Academy as an SPC.
  • Servant Leader – Must be able to garner respect from his/her team and be willing to get their hands dirty to get the job done
  • Communicative and social – Must be able to communicate well with teams and team members
  • Facilitative – Must be able to lead and demonstrate value-add principles to a team
  • Enthusiastic – Must be high-energy
  • Lifelong learner – Have a thirst to continually grow ones craft, learning new tools and techniques and influence/coach others to create a learning organization
  • Conflict resolution - Must be able to facilitate discussion and facilitate alternatives or different approaches
  • Attitude of empowerment - Must be able to lead a team to self-organization
  • Attitude of transparency – Must desire to bring disclosure and transparency to the business about development and grow business trust.


Required Experiences:

  • A minimum of 1 year experience acting as an Agile Coach at a scaled Level.
  • A minimum of 5 year of relevant lean-agile coaching experience
  • A minimum of 10 year experience in the software industry
  • 1+ years of experience working on large scale, multi-team agile initiatives
  • 1+ years of experience working on mixed methodology program (Scrum interfacing with Waterfall from a dependency perspective)
  • 1+ years of experience working with distributed teams, including vendors
  • Experience performing the majority of roles in a traditional software development lifecycle.
  • Experience with Agile tools such as Jira and Confluence etc.
  • Experience with, or deep understanding of, DevOps is a definite plus
  • Experience with Agility Health Radar is a definite plus.




Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : New Brunswick : Saint John || Canada : Newfoundland : St. John's || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Application Deadline: 05/24/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaONMississauga

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