Associate Fraud, Seasonal

Date: Jun 11, 2019

Location: Montreal, QC, CA

Company: Bell

Req Id: 236487


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.


If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.


Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.
 

Name and description of the hiring department:

A challenging and interesting opportunity for a motivated and action oriented individual in the Bell Corporate Security – Fraud Control department.

 

Bell Canada Corporate Security is accountable for establishing, implementing, administering and enforcing Bell Canada's Security Policies. The Fraud Control team detects, analyzes and investigates potential telecommunications fraud on all of the different Bell services and technologies offered. We are responsible for managing the fraud governance program and working with the various Bell business units and external partners to take corrective actions to minimize fraud losses and protect company revenues.

 

Under the direction of the Manager – Fraud detection, the chosen candidate will be responsible for the detection, investigation, and treatment of fraud against Bell. As well, the candidate will be required to document all fraud cases to allow the company to track trending and compile evidence against potential fraudsters.

 

Job Duties / Accountabilities:

  • Detect, investigate, and treat potential fraud using various internal and external applications
  • Communicate with victims, clients and suspected fraudsters to determine nature of activity and resolve fraud cases
  • Take all necessary corrective actions to accounts in order to minimize fraud losses while keeping good customer relations
  • Answer and treat calls and e-mails sent to the Fraud Control Centre in a professional manner
  • Document all fraud cases in case management/ticketing systems and databases to maintain required audit trail

 

Essential Qualifications / Competencies:

  • Bilingual French and English, fluent in both languages with no significant limitation
  • MS Excel intermediate
  • MS Outlook intermediate
  • MS Word intermediate
  • Extensive knowledge and ease of learning for different IT tools
  • Experience in fraud detection or related domain
  • Experience in customer service, fraudster phone interview or related experience in customer relation and complex problem resolution
  • Strong analytical capabilities, problem solving and decision making skills
  • Ability to clearly and effectively document findings
  • Ability to quickly learn internal systems
  • Consistently demonstrate good judgment, honesty, personal integrity and discretion
  • Ability to work independently with minimal supervision or in collaboration with other team members
  • Ability to handle a heavy workload, multi-task, learn and apply knowledge
  • Behavior conductive with corporate values, positive and professional attitude

 

Preferred Qualifications / Competencies:

  • Working knowledge of the following Bell applications: BCRIS, ARICS/CAPRICE, NM1, One Bill, CSG, SIMPLE and Remedy
  • Experience and knowledge of the wireline, wireless and Internet networks
  • Certification in fraud industry, an asset (i.e.: CTFS {Certified Telecommunications Fraud Specialist}, CFE {Certified Fraud Examiner}, etc.)
  • Knowledge of credit bureaus or credit analysis principles
  • Studies in a related field (criminology, security, fraud, etc.)
  • Knowledge of a 3rd language

 

Working Conditions:

  • Flexibility to work various hours to meet business needs (7/24 environment)
  • Required to work Holidays
  • Required to work weekends
  • Must pass a security clearance check including criminal record check

 

Job location address: 671 de la Gauchetiere St W, Montreal QC

 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.

 

Additional Information:
Position Type: Union 
Job Status: Summer Student 
Job Location: Canada : Quebec : Montreal 
Application Deadline: 06/20/2019 

 

Please apply directly online to be considered for this role. Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: Canada , QC , Montreal

Find similar jobs: