Billing Operations Specialist
Req Id: 429483
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
The Billing Manager position will be responsible for leading the billing team for a segment of the BBM customer base. A strong team leader that can work cross functionally to improve processes, gain efficiencies and reduce costs while improving employee and customer satisfaction. In addition, the team leader has an active role in the change management process within Bell Business Markets, often including: automation initiatives, self-serve tool adoption.
Key Responsibilities
- Lead / assist continuous improvement activities relating to billing that drive improved timeliness, accuracy, compliance and discipline that will contribute to the goals and objectives of the department
- Support team with conflict resolution related to billing request and help to assure resolution on these.
- Assist with establishing targets for key metrics and effectively supporting the team to meet or exceed monthly related to Billing target.
- Develop business relationships with internal customers in minimizing the billing errors to secure their support in minimizing risk while achieving sales growth targets
- At all times, act in partnership with Sales and extended account teams to coordinate actions for a given customer with the appropriate corporate strategy
- Good analytical skills with an understanding of the basic principles of working with large and complex data sets
- Demonstrated initiative, leadership and a passion for learning new skills
- Excellent decision-making skills and ability to delegate
- Demonstrated curiosity and ability to learn quickly, with an ability to manage multiple projects and priorities
- Develop business relationships with major external customers to facilitate dispute and billing issues resolution
- Monitoring billing performance according to quality and productivity standards by completing monthly trending.
- Ensure billing & credit policies are adhered to and updated accordingly in order to mitigate financial risk
- Oversee credit adjudication process
- Develop, manage, motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement
- Participate and assist in the delivery of various Billing team initiatives.
Critical Qualifications
- Experience working in an operational environment related to invoicing with management of a group of 10 people or more
- We are looking for a candidate with an aptitude to create business impacts using data-driven approach (3 to 5 years of experience in this domain is required)
- Excellent communication skills (written, verbal and presentation skills) and ability to influence stakeholders
- Exceptional analytical and problem solving skills
- Strong time management skills with an ability to multi-task and prioritize deliverables
- “Change agent” with vision and execution expertise who can challenge the status quo
- Intermediate to Advanced Knowledge of Microsoft Office Excel and PowerPoint
- Bilingualism (French and English)
Preferred Qualifications
- Telecom background with knowledge of Bell billing systems
- Knowledge of Bell Canada products and services (IP, broadband, ATM, legacy services, etc.)
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 05/26/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, QC, Montreal
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