Business Analyst - Recent Graduate

Summary

We are seeking a Business Analyst – Recent Graduate to join our Customer Operations team and support the identification and reduction of high friction areas across the Customer Lifecycle. This role is designed for a curious, motivated graduate who is interested in how data, technology, and emerging AI enabled tools can improve business processes and customer experiences.
In this enhanced graduate role, the successful candidate will support the analysis and optimization of dashboards, workflows, and ServiceNow processes, including the adoption of AI generated summaries and automation features. Working alongside senior analysts, technical teams, and business partners, the candidate will help translate operational challenges into clear requirements, critically assess AI generated outputs, and contribute to scalable, data driven improvements.
A background or strong interest in business technology, software development concepts, automation, analytics, or low code/no code platforms is considered a strong asset. This role offers hands on exposure, coaching, and progressive responsibility within a fast paced, learning focused environment.

Key Responsibilities

• Support the analysis of customer and operational dashboards to help identify process friction, gaps, and inefficiencies across the Customer Lifecycle.
• Assist in the optimization of ServiceNow workflows, including the adoption of AI‑enabled features such as automated summaries and insights.
• Collaborate with business partners and senior analysts to gather requirements and help translate business needs into clear, structured, and actionable requirements.
• Support the validation of AI‑generated outputs, assessing accuracy, relevance, and alignment with business context under guidance from experienced team members.
• Contribute to the design and documentation of workflow improvements, leveraging automation and low‑code/no‑code solutions where appropriate.
• Work alongside technical teams during development, testing, and implementation cycles, gaining exposure to agile and rapid delivery environments.
• Maintain clear documentation for dashboards, processes, and workflow changes.
• Support continuous improvement initiatives by tracking outcomes, feedback, and operational impact.
• Stay curious and informed about emerging technologies — particularly AI, automation, and analytics — and proactively suggest improvement ideas.

Critical Qualifications

• Bachelor’s degree (completed or in progress) in Business Technology, Computer Science, Data & Analytics, Management, Engineering, or a related field.
• Strong technical curiosity and willingness to learn new tools, platforms, and technologies, including AI‑enabled solutions.
• Experience or exposure to using AI-assisted tools, with an emphasis on reviewing outputs, validating accuracy, and applying business context
• Exposure through coursework, internships, academic projects, or personal learning in one or more of the following:
  • Data analysis or dashboards
  • Software development or scripting
  • Automation or workflow tools
  • Low‑code / no‑code platforms
• Strong analytical and problem‑solving skills, with attention to detail and comfort working with data, processes, and systems.
• Ability to communicate clearly, ask thoughtful questions, and collaborate effectively with both business and technical teams.
• Strong written and verbal communication skills, with the ability to work in a fast‑paced, evolving environment.