Client Representative, On-Line Reporting and Billing Expertise Agent

Date: Apr 11, 2019

Location: Montreal, QC, CA

Company: Bell

Req Id: 233161 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.


If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 


Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

 


Name and description of hiring department:

The Bell Business Markets Billing Team, is focussed on providing an exceptional customer experience at every touch-point for service delivery and support to our business customers.

The Billing representative is responsible for investigation, coordination and resolution of Bell Business Market billing inquiries. The agent is responsible for providing billing support and resolution for BBM customers, also working in collaboration with finance and sales team. It must ensure compliance with all relevant SOX law provisions. 

Job duties / Accountabilities

  • Prioritize, analyze, validate and provide resolution for billing inquiries, issues, or credit requests
  • Perform investigations, assessments, and provide problem solving support for customer billing investigation, inventory, re-print  and reconciliation requests
  • Collect and validates information to respond to queries, justify credit issuance including calculation and substantiation to fulfill approval requirements
  • Explain billing to customers as a result of inquiries or investigations
  • Issue and/or create billing adjustment requests

 

Essential skills / Competencies:

  • Solid customer service experience
  • Focused on communication, prioritizing the client experience
  • Excellent communication, presentation and interpersonal skills
  • French Fluent in the language with no limitation
  • English Fluent in the language with no limitation
  • MS Excel intermediate (Pivot Tables, VLookUps)
  • MS Word intermediate
  • Strong telephone etiquette
  • Excellent leadership skills, strong work ethics/discipline and integrity
  • Ability to work several requests at the same time and within strict timelines
  • Ensure that the billing period and deadlines are met.
  • Excellent decision making skills
  • Be a strong ambassador for Bell and be instrumental in restoring trust
  • Ability to work as a team and in partnership with different departments
  • Resourceful and independent
  • High level of concentration

 

Preferred skills / Competencies:

  • Knowledege of EOM, IPOTS, NM1
  • Knowledge of KANA, NOVA, BCRIS, ARICS, NIBS, SAP, SINGLE VIEW, REVCHAIN, Irdc tool, IMSPD, SAREPQ, On demand
  • Knowledge of the online billing management tool to help our business customers better manage their invoices (OBM)
  • Knowledge of DSL Broadband and IPVPN services

 

Work conditions:

  • Business hours: Monday to Friday 8:00 to 5:00
  • Job location address: 1 Alexander-Graham-Bell, Verdun QC

 

Bilingualism is required (English and French). 

 

Additional Information:

Position Type: Union 
Job Status: Temporary - Part Time 
Job Location: Canada : Quebec : Verdun 
Application Deadline: 04/24/2019 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: Canada, QC, Montreal

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