Human Ressource Specialist

Date: Jul 8, 2019

Location: Montreal, QC, CA

Company: Bell

Req Id: 237457 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.



Accelerate your professional growth and development through career mobility.  Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape our future.


Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.


The Quebec Control Centre team resides within the Field Services Operational Support division, supporting the field workforce to improve the customer experience. At the centre of the action for real time operations, the team is focused on ensuring we meet all customer appointments and drive a customer focused culture. Today the team is seeking an innovative, creative and dynamic individual to conduct advanced analytics and data mining and generate business insights to drive significant Control Center process improvements, be involved in change management and execute on key reporting initiatives. This is an excellent opportunity for an individual looking to work in a high profile and challenging environment.


Description of the Human Resources Specialist role:

As the Human Resource Specialist for Control Centre, you will be responsible for supporting the Director of the Control Centre on district initiatives. Your responsibility will include advising and supporting Control Centre leaders with unionized non-management issues related to the Collective Agreement including performance management and administering administrative and disciplinary measures.  You will be required to assist management in developing and implementing solutions through culture, processes and best practices while ensuring compliance of all internal policies and Federal/Provincial laws.



Job Duties/Accountabilities:

  • Assist Control Centre Director with district initiatives
  • Provide grievance and support to CP2/CP3 Control Centre managers
  • Assist with Step II grievance meetings and attend arbitrations, ensuring that all pertinent and supporting grievance information is captured in the Grievance Management Portal
  • Provide Labour Relations and Collective Agreement support to front line leaders
  • Guide front line leaders in preparing documented Action Plans and Performance Improvement Plans
  • Assist front line leaders in applying performance management, deep dives, reporting, administrative and disciplinary measures
  • Track and maintain all performance, administrative and disciplinary action plans
  • Provide attendance management and progress reporting to CP4, CP3 teams
  • Manage the hiring & recruitment process for the district including job posting, preparation of recommended candidate list and conducting interviews
  • Co-ordinate and facilitate non-management review boards
  • Recommend and execute on local and corporate district initiatives
  • Act as an information resource to provide advice support for complex employee cases
  • Liaison with Human Resources, Manulife and the Bell Disability Management Group on complex disability cases and medical accommodations, ensuring that the work place is properly equipped to deal with supported accommodations/limitations
  • Deliver quality results in a stimulating and ever-changing environment with tight deadlines
  • Potential to manage a small team of associates


Critical Qualifications/Competencies:

  • Minimum of 2-years experience in leading non-management employees
  • Bilingualism
  • Strong leadership skills
  • Ability to establish & maintain effective relationships with all levels of management
  • Strong knowledge of the Collective Agreement and the ability to partner and maintain a strong working relationship with the Union
  • Strong working knowledge of Word, PowerPoint and Excel
  • Excellent verbal and written communication skills, presentation and writing skills, including the ability to prepare quality presentations with minimal guidance and effectively present and influence at senior levels of the organization
  • Knowledge of corporate policies including Health & Safety, Presence at work, The Civility Guidelines and the Code of Business Conduct
  • Ability to adapt and work in a fast paced environment with minimal supervision and to thrive in ambiguous situations
  • A natural leader, with strong organizational and planning skills, able to challenge the status quo, negotiate successful outcomes, manage change and deliver results
  • Proven track record to establish and nurture strong collaborative relationships at all levels of management
  • Strong problem solving and decision making skills


Preferred Qualifications/Competencies:

  • University degree
  • Human Resource Management certificate
  • Field Services experience
  • SAP knowledge


Working conditions:

  • Quebec Control Centre is a 24hr/Day Operation
  • HR Specialist office hours are generally Monday to Friday standard business hours,  some exceptions may apply
  • Some travel (Generally within GMA) may be required





Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Montreal 
Application Deadline: 07/22/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Montreal

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