Operations Analyst, Workforce Management

Date: Mar 14, 2019

Location: Montreal, QC, CA

Company: Bell

Code de demande: 232734 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell Residential and Small Business provides the most innovative, industry-leading Internet, TV and Smart Home products and services to Canadians. Whether we’re tackling a new challenge, implementing a big idea, or selling an innovative, new feature our team puts in the effort to be Canada’s #1 communications company.

Operations Analyst, Workforce Management


The Neighbourhood Marketing team within Bell Residential Services has an immediate openings for an Operations Analyst to provide support to a fast paced, growing sales team. The ideal candidate will be responsible for agent deployment data gathering and entry, analysis, reporting and execution. The candidate will have the opportunity to work in collaboration with multiple departments of Bell.



  • Support the day-to-day execution of the territory deployment strategy for Neighbourhood Marketing
  • Work within strategic guidelines to evaluate territory for rep deployment
  • Create and upload lead lists through SalesForce CRM
  • Investigate and work towards the resolution process for various data issues
  • Ongoing business support through territory and data analysis
  • Create and distribute various reports on weekly activity and sales results
  • Work collaboratively in a team environment and build on relationships with cross-functional groups



  • Ability to organize and prioritize multiple tasks and meet deadlines
  • Ability to take initiative with minimal guidance
  • Comfortable working both as an individual and as part of a team
  • Solid oral and written communication skills
  • Proficient with Microsoft Office with particular excellence in Excel
  • Strong attention to details, analytical & problem-solving skills
  • Must apply good judgment and discretion when handling sensitive & confidential documentation
  • Must be flexible to assume a variety of duties
  • Willing to work overtime, as required



Preferred Qualifications/Skills

  • University Bachelor’ s degree in Business, Applied mathematics / Statistics, Computer Science or  equivalent work experience, which ensures an equivalent level of competency (2-5 years)
  • Knowledge of SalesForce CRM
  • Experience with SQL-based databases
  • Database knowledge (SAS, Oracle and EDW)
  • Working in a highly charged sales environment
  • Bi-lingual (English/French)





Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Contractor 
Job Status: Contractor
Job Location: Canada : Quebec : Montreal || Canada : Quebec : Montreal Est || Canada : Quebec : Montreal West || Canada : Quebec : Montréal-Nord 
Application Deadline: 04/01/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.


Created: CanadaQC, Montreal

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