Project Manager, Field Services

Date: Jun 6, 2019


Company: Bell

Req Id: 236206 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.



Reporting to the Senior Manager, Project Management, the successful candidate will work closely with cross-functional teams across Field, IT and other Business Units to implement programs that will positively impact our operations by improving the technician / customer experience and supporting processes.


The Project Manager will be responsible to act as a Field Services Project Delivery Leader. In this key role, you must have a strong understanding of the project delivery process, data analytics, end to end processes, development of business and system requirements, the ability to meet tight timelines, the self-determination to drive results, and the experience in presenting to Director level and above.


This individual requires solid project management and problem solving skills with the ability to manage deliverable execution by leveraging standard project management concepts and tools.  This individual should be eager to learn the business teams, tools and processes to better execute their program.


Key accountabilities:

  • Project Delivery Lead and/or Analyst roles on Field Services projects generating cost-effective process improvements to existing bell applications and tools
  • Gather requirements that deliver a user focused solution for tools and processes
  • Create business cases and assessments to determine impacts for different projects
  • Prepare and deliver presentations for the Senior Management team
  • Ad-hoc analysis
  • Owning results- managing and sharing the results with the business



  • Ability to influence and implement change in other business units; change management experience
  • Proven analytical / problem solving ability with exceptional attention to detail
  • Strong aptitude to recognize opportunities for improvement and take appropriate action
  • Ability to lead projects that drive impactful changes to the business
  • A detailed understanding of the Bell Field Services Assurance and Provisioning processes and tools
  • Must be proficient in MS PowerPoint and MS excel
  • Exceptional writing, communication, and presentation skills
  • Highly analytical and curious
  • Confident and demonstrated strong leadership
  • Ability to adapt to a fast paced environment with high tolerance to change management
  • Comfortable in working in a virtual environment (i.e. conference calls, video conference)
  • Results oriented
  • Self motivated, autonomous
  • Strong Self Management capability to work with multi-disciplinary tasks and projects
  • Flexible to work under pressure and meet deadlines, displays high sense of urgency
  • Ability to travel at times for requirements gathering and deployments
  • University degree
  • PMP, PRINCE2 or Agile certification is an asset
  • Field Services Experience is an asset


Working Conditions:

  • Travel as required
  • Off normal hours (evening and weekends) at times




Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : New Brunswick : Moncton || Canada : Newfoundland : St. John's || Canada : Nova Scotia : Halifax || Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Application Deadline: 06/21/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Montreal

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