Project Manager, Workforce Management (WFM) - Recent Graduate

Req Id: 429239

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Launch your career at Bell and join the best-in-class Internship/Graduate Program. You’ll be empowered to shape your future and inspired to bring your best ideas to work. Throughout the program, you’ll have the chance to connect with mentors and senior leaders who will support your professional and personal growth journey. You’ll develop real-world skills and join other interns and grads attending exclusive events and networking opportunities.

At Bell, innovation drives us. With advanced tech, AI tools, and a collaborative culture, you’ll shape the future and grow your career. Join us!

Summary

We are seeking a Project Manager – Workforce Management (Graduate) to support the transformation of workforce management practices within Customer Operations. This role is designed for a recent graduate with strong analytical and problem solving skills who is interested in operational transformation, AI enabled tools, and improving how teams work together.
The role focuses on assessing current workforce management processes, identifying inefficiencies and gaps across teams, and supporting the delivery of more streamlined, scalable ways of working. Working closely with operational leaders, frontline teams, and cross functional partners, the Project Manager will help translate business challenges into clear recommendations, support the rollout of new tools and platforms, and enable data driven improvements across the organization.

Key Responsibilities

Identify inefficiencies and friction points and support the design of more streamlined ways of working.
Support workforce transformation initiatives by contributing to the planning, coordination and execution of projects that improve operational effectiveness.
Support AI enabled workforce initiatives by testing new capabilities, identifying opportunities to reduce manual work, and gathering feedback from teams using new tools.
Build, refine and test AI prompts, and support basic measurement of outcomes and effectiveness.
Contribute to the rollout of workforce initiatives such as multi skilling strategies, including building skill matrices, supporting training plans and tracking adoption and progression.
Support the launch and optimization of workforce related platforms (e.g., CCaaS) by assisting with call flow mapping, workflow design, and dashboard or reporting updates.
Document workforce processes using standard process mapping tools and frameworks.
Analyze workforce and operational data to support insights and recommendations that improve efficiency, accuracy, and employee experience.
Support pilot initiatives and process prototypes with frontline teams and use feedback to inform improvements.
Work cross functionally with operational teams, technology partners, and leaders to support implementation and change adoption.
Stay informed of emerging trends in workforce analytics, AI, and process improvement to contribute to continuous improvement efforts.

Critical Qualifications

University degree in Business Intelligence, Artificial Intelligence, Strategy, Analytics, Operations, or a related field.
Foundational experience or strong interest in project management, workforce analytics, process improvement, or operational transformation.
Strong analytical and critical thinking skills, with the ability to identify issues and translate insights into practical recommendations.
Exposure to or strong interest in AI concepts, including prompt development, experimentation, and outcome measurement.
Experience or interest in process mapping, workflow analysis, and automation.
Strong communication and collaboration skills, with the ability to work effectively across diverse teams.
Highly organized, adaptable, and comfortable working in fast paced, evolving environments.
Curiosity, learning agility, and the ability to challenge existing ways of working constructively.
Demonstrates AI fluency by confidently using AI tools; applying sound judgement and core AI concepts (e.g. bias), effectively leveraging Generative AI, and clearly communicating AI-driven insights and decisions to others.
Analyze workforce and operational data to support insights and recommendations that improve efficiency, accuracy, and employee experience.
Support pilot initiatives and process prototypes with frontline teams and use feedback to inform improvements.
Work cross functionally with operational teams, technology partners, and leaders to support implementation and change adoption.
Stay informed of emerging trends in workforce analytics, AI, and process improvement to contribute to continuous improvement efforts.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Toronto

Work Arrangement: Hybrid
Contact Name: Isabelle Cournoyer
Application Deadline: 04/10/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

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