Senior Analyst, Operational Research, Temporary Position

Date: Jan 11, 2019

Location: Montreal, QC, CA

Company: Bell

Req Id: 228293 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.



The Field Services Performance Analytics team is seeking an innovative, creative and dynamic individual to provide analytical consultation, conduct advanced analytics and data mining and generate business insights to support optimal decisions and strategic planning for Bell Field Services. In this role you will have the opportunity to communicate your analytical findings on trends, risks and opportunities for gains in productivity and quality of service in Field Operations to executive upper management. You will also drive significant process improvements, be involved in change management and execute on key reporting initiatives.


This is an excellent opportunity if you are looking to work in a high profile and challenging environment. You will have opportunities to apply and expand your skills by working with experts in the field, using state of the art BI tools.



  • Exercise leading edge analytics skills working with large data sets to explain and predict field technician behaviour using predictive modeling, text mining, optimization, segmentation and other data mining techniques
  • Design, track and interpret key performance indicators and analytical models driving Field Operations strategy and productivity
  • Recommend and establish action plans based on such indicators/models to mitigate risks and optimize Field performance
  • Analyze complex cross functional business processes and identify opportunities to improve technician effectiveness through process and systems enhancements
  • Prepare upper management for strategy discussions by developing reporting/ packages to provide high level strategic views of business performance
  • Build partnerships with leadership teams in Field Services


Required Skills/Experience:

  • Bachelors Degree OR Masters in a discipline such as: Business Analytics, Mathematics, Economics, Engineering, Computer science, or quantitative discipline
  • Minimum 3 years of experience in analytics role
  • Excellent skills in Excel and SAS
  • Highly analytical mind and solid understanding of the basic principles of working with large and complex data sets
  • Demonstrated application of a wide range of analytical techniques to solve a variety of business problems
  • Proficient with statistics
  • Knowledge of, and preferably experience with leveraging visualization tools, predictive analytics, text analytics and other data mining or Big Data tools and techniques
  • Strong working knowledge of PowerPoint with ability to quickly build a clear presentation for an executive audience that graphically explains issues and opportunities
  • Communication (spoken & written) skills suitable for executive audience
  • Deadline driven with excellent project and time management skills
  • Highly motivated, proactive, self driven, dynamic and results-oriented with desire to influence and promote change
  • Flexible and able to tackle duties outside of their usual scope of work when called upon


Preferred Qualifications/Competencies:

  • Strong preference for experience in Field Operations and/or Network
  • Experience with SQL and database systems such as SQL server, Teradata, Oracle
  • Experience in developing fully automated reports
  • Experience in forecasting and/or workforce management




Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Temporary Assignment - Acting
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Application Deadline: 01/25/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.

Created: CanadaQC, Montreal

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