Senior Consultant, Professional Services

Summary

Reporting to the Senior Manager, Delivery Assurance, the Senior Consultant is responsible for the technical engineering and design of data transmission network solutions. In this role, you will analyze complex business needs, design innovative and resilient network architectures, and drive the detailed engineering process from end to end.

Key Responsibilities

• Analysis & Architecture: Gather and analyze telecommunication and business requirements from clients. Design comprehensive end-to-end network solutions and participate in estimating costs, efforts, and resource planning.
• Solutions Engineering: Lead the detailed engineering of network solutions ranging from simple to highly complex. Produce all necessary technical specifications (engineering designs, diagrams) and ensure seamless integration of new infrastructure into the client’s operating environment.
• Implementation Support: Prepare specific device configurations (routers/switches) and technical implementation plans to be executed by technicians.
• Operational Support: Provide engineering assistance during scheduled night and/or weekend maintenance and deployment windows when project requirements dictate.
• Operations Handoff (Day 2): Document client solutions thoroughly and structure the knowledge transfer to Operational groups, ensuring a seamless transition to "Day 2" operational support.
• Technical Coordination: Coordinate and track deployment activities to ensure all deliverables align with project schedules, quality standards, and technical plans.
• Network Evolution: Proactively recommend system upgrades, hardware replacements, or technology shifts to keep the network infrastructure secure, efficient, and highly performant.
• Testing & Quality Assurance: Design and execute validation and testing plans for the introduction of new solutions. Document defects discovered during implementation and manage their resolution.
• Project Leadership: Lead network engineering projects by coordinating efforts across engineering and operations teams.
• Reporting: Produce and deliver technical reports, performance reviews, or system analyses for clients and senior management upon request.
• Continuous Improvement: Contribute to process improvement initiatives focused on enhancing change quality , operational stability, and deployment efficiency.
• Technical Advisory & Mentorship: Act as a technical expert and coach for junior team members, and serve as a trusted technical advisor to operational business units.

Critical Qualifications

• Education: Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or an equivalent technical field.
• Experience: A minimum of 5 to 8 years of relevant experience in IT infrastructure, network engineering, and telecommunications.
• Emerging Technologies: Strong knowledge of Cloud-Native concepts and SRE (Site Reliability Engineering) practices.
• Network Security: Solid understanding of information security systems, including Firewalls, Intrusion Prevention Systems (IPS), and DDoS mitigation architectures (a strong asset).
• Automation: Practical experience in network automation and programming using Python, Ansible, shell scripting, or equivalent frameworks (a strong asset) .
• Hardware & Vendors:
• Deep expertise with Cisco and Arista platforms (industry certifications like CCIE or ACE are a strong asset).
• Good knowledge of Palo Alto and Meraki solutions (an asset).
• Protocols & Routing: Strong design experience with LAN/WAN topologies, dynamic routing protocols (BGP, OSPF, EIGRP), and switching architectures.
• Systems Management: Experience in network management and monitoring systems (NMS).

Preferred Qualifications

• Client Focus: Dedication to understanding and prioritizing the operational and business needs of clients.
• Technical Leadership: Proven ability to influence, lead, and coordinate other technical resources on key projects.
• Problem-Solving & Analytical Thinking: High aptitude for troubleshooting and resolving complex architectural anomalies under pressure.
• Autonomy & Time Management: Self-motivated with excellent organizational skills to prioritize multiple high-impact projects.
• Team Collaboration: Strong interpersonal skills to build relationships across engineering, operations, and business teams.