Specialist, Billing Solutions

Date: Aug 13, 2019

Location: Montreal, QC, CA

Company: Bell

Req Id: 238495 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.


Name and description of the hiring department:

Bell Canada Enterprise Billing Services.

This position should be in interest to a recent graduate or an experienced candidate who is looking to deliver consultative results, while gaining valuable operational experience.


Job Duties/Accountabilities:

The Bell Canada Enterprise Billing Solutions Team is looking for a high quality professional candidate who is competent in assessing customer requirements and who possesses strong interpersonal relationships, for internal and external customers. The candidate will be capable of identifying and defining customer requirements for business billing proposals that will continue to strategically position Bell Canada. In addition, the candidate must be able to design and deliver cost effective solutions by coordinating the work of several members of the virtual team.


The successful candidate will be responsible and accountable for the following :

  • At all times, act in partnership with Sales and extended account teams to coordinate actions for a given customer with the appropriate corporate strategy
  • As a billing specialist, actively participate in billing aspects of business opportunities, including tenders/bids
  • Act as a partner with the customer
  • Build and foster relationships with principal parties and corporate decision makers involved
  • Recommend, manage or complete the delivery of billing solutions involving the various billing services
  • Actively participate in activities related to this market (conferences, exhibitions, associations, etc)
  • Responsible for customer satisfaction

Critical Qualifications/Competencies:

  • University degree in administration or equivalent experience (3 to 5 years of experience in billing environment is an asset)
  • Excellent knowledge of Bell Canada
  • Customer interface experience (face-to-face)
  • Excellent ability to assess, research, and recommend solution (each of the solutions being customized)
  • Excellent communications skills (oral and written)
  • Excellent knowledge of MS Excel
  • Problem solving skills and negotiation skills
  • Strong, self-governing & team work attributes

Preferred Qualifications/Competencies:

  • Experience in Billing
  • Knowledge of financial models & Bell Canada's financial systems
  • Knowledge of Bell Canada's products and services (IP, BB, ATM, Legacy Services, )
  • Knowledge of the following of MS suite


Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Verdun 
Application Deadline: 08/27/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.


Created: Canada, QC, Montreal

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