Specialist, CRM Marketing Communications, Parental Leave
Req Id: 428528
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Be part of the team that brings the right balance of consistency and creativity to one of the most recognized and valuable brands in Canada. There are many disciplines in this team, all focused on enhancing brand reputation and performance through market knowledge, advertising excellence, sponsorships, national events, sponsorships and digital media strategy and execution. You’ll work collaboratively with business units across the organization to ensure all customer facing activity is consistent with guiding principles of the Bell brand.
At Bell, your talent and unique abilities will be developed and challenged, creating customer experiences that set us apart in digital connections and next generation services.
Summary
Reporting to the Sr. Manager, CRM Communications, the CRM Communications Specialist will act as project manager in overseeing and executing digital and direct marketing communication campaigns. In this collaborative position, you will work in close partnership with our internal partners in marketing, product, network, brand and legal as well as with our external creative and media agencies. You will be supporting your own portfolio, managing upsell marketing campaigns for Bell Consumer and bringing your marketing projects and briefs to life!
Key Responsibilities
- Develop and execute marketing communications strategy across email, SMS/MMS, paid digital media including programmatic display, paid social and paid search, and across owned digital properties
- Create detailed marketing communication briefs that will reach campaign objectives
- Manage multiple projects simultaneously in a fast-paced environment
- Champion the digital experience in self serve (MyBell), understand how it impacts campaign performance across various portfolios
- Partner with the data science teams in defining customer segmentation and business requirements for each campaign
- Ensure Bell Consumer advertising accurately communicates our products, offers, network superiority and key device features – from the legal, pricing, network and product perspectives
- Build and maintain strong relationships with all levels of internal stakeholders and external agency partners
Critical Qualifications
- 2+ years of experience in digital/direct marketing communications, with a degree/diploma in Business, Marketing and/or a related discipline
- Salesforce Marketing Cloud and Salesforce Dot Com experience is an asset
- Excellent written and verbal communication skills
- Experience within the telecommunications industry is an asset
- Demonstrates a foundational understanding of AI and its applications; stays curious, recognizes ethical implications, and uses AI-enabled tools to enhance everyday work
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Temporary - Full time
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 04/01/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers.