Senior Program Manager

Date: Dec 3, 2018

Location: Ottawa, ON, CA

Company: Bell

Req Id: 223677

 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

The Bell IT team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.  

Position Description:

The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives. 


The Bell Canada Information Technology Delivery Program is looking for a Senior Program Manager to lead the delivery of IT solutions on behalf of the Digital Customer Experience Program for the Mobility and BRS Consumer Businesses. The Digital Customer Experience Program manages the development and delivery of the online and mobile self-serve applications, through multiple backend integrations.   

The successful candidate will directly lead a part of the end-to-end program supporting, Front Door, IT Project Managers, business analysts, contractors and developers; in the role of Digital Customer Experience planner. We require a highly motivated individual, who thrives in an exciting and constantly changing environment, to apply creativity and innovation in the development of solutions essential to support our overall Digital Customer Experience Program, and is able to able to lead change through cross-functional teams or business unit projects.  

Job Duties/Accountabilities:

  • The successful candidate will be accountable for the following:
  • Build, ownership and management of the overall capital work plan – planner and single point of contact for Digital Customer Experience Front Door
  • Overall end-to-end ownership of multiple delivery projects throughout the development lifecycle.
  • Leads the quantification of requirements (process and system) for the business solution and the translation of those businesses needs into IS/IT requirements.
  • Accountable to identify/raise project issues and drive the resolution of design and delivery issues with the project delivery units and to oversee the development and implementation of the business solution.
  • Negotiates and confirms scope of system and process changes with key stakeholders, identifying business opportunities and options resulting from system solution design and development.
  • Identifies and monitors the benefits associated with the business solution.
  • Resources and builds core and extended project teams.
  • Regularly interfaces with all appropriate stakeholders to ensure smooth transition of the business solution throughout the project lifecycle.
  • Builds and maintains strong working relationships with all stakeholders.
  • Responsible for YEE and program/project budget and forecasting. 



  • Strong leadership skills
  • Strong negotiation skills
  • Strong dedication to customer focus
  • Ability to work in a fluid team environment
  • At least 5 years previous experience as a Project Manager
  • Ability to gain management support and work effectively at all levels across the organization and across departments within our organization
  • Strong organizational skills
  • Ability to work on multiple projects concurrently
  • Ability to handle ambiguity and rapid change
  • Problem solving skills
  • Strong verbal, written, and interpersonal communications skills
  • Sound business acumen
  • Strong computer proficiency with Microsoft Office tools (Word, Excel, Powerpoint, Project, Visio)
  • Project Finance, Budget (Knowledge of SAP) and Governance Processes (IPC/ICEC)
  • Demonstrated experience in delivering and executing on key projects through cross functional teams
  • Experienced in designing new process and governance
  • Proficient in Project Management methodology
  • Strong organizational and prioritization skills
  • Identify dependencies/interdependencies
  • Conflict resolution/negotiation
  • Ability to influence at all levels
  • College certificate or University degree (business, computer science)
  • Knowledge of Customer Call Centre business operations and business processes 


Working Conditions:

  • Ability to efficiently work in virtual teams, handling multiple projects with geographically dispersed team members.
  • Availability to work occasional weekends, evenings and nights, to meet hard deadlines and deployment activities
  • Ability to travel within Montreal, Ottawa and Toronto corridors depending on project needs
  • Fast paced, changing working environment


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.


Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa
Application Deadline: 12/16/2018


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.


Created: CanadaONOttawa


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