Network Support Technician, Telebec

Date: Aug 7, 2019

Location: Rouyn-Noranda, QC, CA

Company: Bell

Req Id: 237607 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.
 

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

 

 

Job Summary

The main responsibility of the technical support/helpdesk technician is to give all necessary support to the resolution of technical problems and this for both internal and external users. He (she) acts as first line support for business customers, and ensures to offer a privileged support to customer service.

 

Responsibilities:

  • Acts as first support line for office / computer and internet with the internal users and external customers by conducting a full analysis of all the issues raised by the customer/users
  • Resolved immediately any technical or other problems that can be resolved remotely
  • fill the information with accuracy in our ticketing system (Remedy/ITSM) during calls or requests call from customers/users and ensures coordination for implementation on time
  • Distribute unresolved calls or requiring direct intervention of a second line technician in the priority scale
  • Provide dailies follow up on service calls
  • Is closing calls when the customer's problem is solved
  • Promotes the principles of personalized service in all contacts with customers
  • Complete various reports, compliance with appointments and makes recommendations if required
  • keeps updating its technical skills
  • Contributing to the enhancement and / or the simplification of work processes
  • Be sure to maintain a clean and safe working environment
  • Perform other related duties

 

Minimum requirements:

  • College Diploma in computer science or equivalent
  • A+ certification is an asset
  • Network+ certification is an asset
  • Knowledge of LAN / WAN network
  • Knowledge of Citrix, VMWare, Microsoft and Linux environments
  • Knowledge of current software (Office Suite, Lotus Notes, accounting)
  • Good knowledge of network devices and servers
  • Good knowledge of HP, Dell and Cisco products
  • Software knowledge of Remedy / ITSM is an asset

 

Holder Profile

Skills/behaviours:

  • Ability to deal with a customer
  • Ability to react quickly
  • Analytical and research
  • Ability to communicate and solve problems
  • High team spirit

 

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Union 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Rouyn-Noranda 
Application Deadline: 08/25/2019 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaQC, Rouyn-Noranda

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