Advertising Operations Specialist, Digital Media, Bell Media

Date: May 17, 2019

Location: Montreal, QC, CA

Company: Bell

Req Id: 234024 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

The Bell Media team creates and delivers the best Canadian and international content across our digital media, television, radio, and out-of-home advertising platforms. We’re looking for innovative team players ready to take some of the most well-known entertainment brands in the country to the next level.


Name and description of hiring department:

Building on the strengths of Bell Media content and brands, Bell Media Digital offers Canadians anywhere, anytime access to the best of news, sports and entertainment


Featuring dynamic, interactive content and the best delivery infrastructure in the country, Bell Media Digital’s multimedia platforms include video online, websites, user-generated content sites, mobile content and video on demand.


As an ad operation specialist you will serve as one of the primary day to day business contacts for the client and is responsible for customer questions, concerns, issue resolution and troubleshooting, with the objective to provide a flawless execution of the related online advertising campaigns. The ad operations specialist is expected to consistently provide excellent customer service to accounts, as well as represent the company to the client to ensure quality and satisfaction on both sides. In addition, the ad operations specialist will build relationships with clients to encourage new and repeat business opportunities.


Job Duties/Accountabilities:

  • The AOS manages and monitors the day-to-day activities within the online account(s) and the execution of customer orders, from initial briefing to campaign post-mortem, including, order entry, ad trafficking and creative management. To achieve this, the AOS manages the fulfilment and optimization of campaigns in line with the customer’s requirements and expectations. In addition, the AOS provides regular reports to the customer and the Account Executive on the delivery of the campaign
  • The AOS identifies opportunities within the account for up selling and cross selling and works closely with the Account Executive on proposals for new business. The AOS is responsible for account optimization and increased Return on Investment (ROI) from the customer’s perspective
  • Success in this role relies on the ability of the AOS to build a reputation of “trusted advisor” within the customer business and to develop strong relationships with key contacts. Effective planning and organisational skills coupled with an ability to identify opportunities for new business / up selling and an interest for ad technologies and the technical aspects of online ad serving are also keys to success are also keys to success


Critical Qualifications/Competencies:

  • 3-5 years online advertising experience (ad operations, media planning, media buying) with programmatic experience
  • Excellent knowledge of ad technologies including DFP, DSM, Exchanges, SSPs, DSPs, DMPs
  • Proven track record in campaign management and optimisation
  • Experience with online advertising technologies (Flash, AS2 / AS3, DHTML, HTML5, streaming videos, iFrames)
  • Experience tracking processes with 3rd party ad servers
  • Ability to quickly ascertain various tools and technologies
  • Flexible and comfortable with change (technological, organizational) and a fast growing environment
  • Responsible for all compliance on client deliverables and revenue
  • Trafficking and launching campaigns based on requested launch date
  • Send clients ad specifications based on their campaign and provide any assistance required to ensure creative meets with these specifications
  • Provide clients with reporting and any optimization suggestions
  • Monitoring online campaigns to ensure full delivery
  • Billing revisions
    • Ensures that client issues are dealt with in an efficient manner, infrming the Account Executive and Managing Director of any problems that may arise.
    • Wrks closely with the product and content team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project
    • Manages the technical aspects f live campaigns, from beginning to end, which includes day-to-day coordination and troubleshooting
    • Ensures that all prcesses and procedures are completed, quality standards are met
    • Prvides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
    • Understanding f company capabilities and service, and effectively communicates all offerings to the client
    • Actively participates t multiple phases of a technological development project (new technology implementation, system update and migration, etc.): preparation, testing, documenting, evaluating, training, etc.
    • Reprts to the Assoc. Director, providing regular input on all account activity, including status and call reports on a weekly basis
    • Educated t degree level or equivalent
  • French-English bilingualism is an asset for Ontario and required for Quebec


Preferred Qualifications/Competencies:

  • Time & Priority Management; highly skilled at prioritization and has strong organizational skills
  • Problem Solving and Decision Making under pressure
  • Communicating and Influencing
  • Conflict Management
  • Building Relationships
  • Customer Service
  • High level of proficiency in Microsoft Excel, PowerPoint, Outlook, Ad Servers and CRM tools
  • Motivated and has experience working in teams.
  • Analytical skills
  • Energy & Determination
  • Resilience
  • Detail Oriented
  • Team Player
  • Agile Learner
  • Integrity and Trust
  • Passion for Technology
  • Initiative
  • Resourcefulness
  • Curiosity


Additional information:

  • Job status: Regular-Full Time
  • Location: 1800 McGill College 17 Montréal, Qc or 50 Eglington Ave, Toronto, On. 


Bilingualism is required for Montreal location (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Non Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Application Deadline: 05/27/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQCMontreal

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