Associate Project and Process Delivery
Req Id: 427848
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.
At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.
Name and description of the hiring department
The Associate Project and Process Delivery supports DTH Partner Performance Management within Field Operations, working across multiple lines of business including Satellite TV (DTH), Wireless Home Internet (WHI), Public Access (PA), and BBM Commercial (Enterprise & Mass Market). The team is responsible for project delivery activities, vendor payments, and reporting/analysis related to contractor definitive agreements.
Job Duties / Accountabilities
- Analyze and support national installation supplier/contractor definitive agreements across DTH, WHI, PA, and BBM Commercial lines of business
- Conduct contract management and cost‑saving analyses for multiple business lines
- Monitor systems, process enhancements, vendor performance metrics, and quality issues across all LOB activities
- Document system requirements (SRS/BRD/UAT) for new processes or business lines
- Review current processes, recommend improvements, and maintain local databases
- Monitor order flows for DTH, WHI, PA, and other LOBs; identify and document system and process gaps
- Perform impact analysis and develop implementation strategies for new technologies and products/services
- Support the creation, updating, and follow-up of business cases for new and ongoing initiatives
- Participate in field ride‑alongs to support studies such as time‑motion, safety, and other assessments
- Communicate with installation vendors and retailers to address issues and support resolutions
Essential Qualifications / Competencies
- Intermediate or educational knowledge of SQL and other programming languages
- Proficient with Microsoft Office; MS Excel, PowerPoint, and Word / Intermediate level
- Strong multi‑tasking, organizational, and time management skills
- Strong problem‑solving and decision‑making abilities
- Experience analyzing process flow, order flow, and system processes
Preferred Qualifications / Competencies
- Intermediate or educational knowledge of SAS and MS Access
Working Conditions
- Monday to Friday daytime schedule
- Remote work profile, with occasional field rides and office visits as required
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Remote
Application Deadline: 02/06/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, ON, Toronto
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