Bilingual Collections Specialist, AlarmForce

Date: May 17, 2019

Location: Toronto, ON, CA

Company: Bell

Accelerate your professional growth and development through career mobility.  

 

AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

The Bilingual Collections Specialist is responsible for ensuring that defaults are acted on in a timely and effective manner in English and French, resulting in low Early Default, high Save Rates, and minimal losses as well as for making sure receivables are collected while maintaining strong customer relations.

                    Responsibilities:

  • Monitor accounts list for payment commitments
  • Compile and submit information regarding problem accounts to the Collections Team Leader
  • Provide support to the Collections Team leader when necessary
  • Adhere to all of the collection laws for the Province you are contacting
  • Analyze the data from the accounts receivable report
  • Identify account issues and suggest resolution
  • Provide accurate account updates for each call made or received (correctly disposition each call)
  • Make arrangements for payment
  • Answer general billing related questions and resolve billing issues in English and French

       Education/ Experience Requirements:

  • 1 year of experience in a collections call centre, preferred
  • 1 year of experience using a CRM, an asset
  • High School Diploma or equivalent work experience, preferred
  • Undergraduate Degree, beneficial
  • On-the-job experience with Microsoft Office (Excel, PowerPoint, Word Etc.), preferred
  • Previous experience in providing superb customer service

                    Comptency Requirements:

  • Bilingual (English / French)
  • Exceptional customer service and phone etiquette
  • Outgoing and empathetic to customers
  • Excellent problem solving skills
  • Strong negotiation skills
  • Great communication (written and verbal) skills
  • Ability to work in a fast paced office environment
  • Credit knowledge is an asset
  • Experience with CRM’s considered an asset

       Additional Requirements:

  • Must be able to work some nights and weekends
  • Must be available to work from our Toronto location
  • Must be able to pass a background check

 

 

Additional Information:

Position Type: Non Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 05/18/2019

Please apply directly online to be considered for this role. 

 

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

 

Created: Canada, ON, Toronto

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