Broadcast Operations Centre Supervisor
Req Id: 427378
Dome Productions is North America’s leading production and transmission facilities provider, Dome is unique in its business approach and sets itself apart from others with its integration of primary business units of Mobile Production, Host Broadcaster and Media Services, and Transmission services all under its corporate umbrella. Dome Productions’ resume includes work with major worldwide broadcasters, leagues, production companies, government parties and other content creators, with a major emphasis on sports, eSports, and entertainment.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Dome Productions’
Summary
Dome Productions is looking for an individual with strong interpersonal skills, technically minded, a strong knowledge of live sports production to fill the role of Supervisor in our broadcast operations centre. In this role you will be part of the operations and engineering team that supports virtual ad replacement on live events.
Key Responsibilities
- Responsible for compiling and distribution of DED Daily Event Sheet
- Reviews daily schedules, assigns Leads to daily games, and in conjunction with Leads ensures operators are assigned properly
- Monitoring incoming feeds, handling all mobile inquiries
- Initial contact between the venue techs and production mobiles
- Responsible for answering ROC Hotline
- Working with operators that have technical issues that cannot be handled by our team leads
- Answering any issues brought up by the venue techs that cannot be resolved by gallery operators or team leads
- As problems occur, they would instruct a team lead to send an outage email, then address the problem immediately.
- Create and update the schedule for Sr. Operators, DED Techs and Supervisors
- Keeping track of Service Requests
- Ensures Team Leads and engineers are following existing protocols relating to operation, engineering, scheduling, training, reporting
- Make the freelance staff aware and enforce existing policies regarding conduct
- Evaluate the performance and effectiveness of each operator report tracking negative and positive trends in skill and behavior
- Observe, mentor and evaluate the freelance operators daily
- Collates nightly reports, operator performance reports, blast alerts reports and sign out sheets from Team Leads
- Able to operate and navigate through the clients software on an elite level
- Report any issues, findings and recommendations to Operations Manager
Critical Qualifications
- Understanding of Supponor Software and Procedures
- (Calibration, net captures, director, playlists, uploads…)
- Understanding of computer networking and operating systems
- Ability to trouble shoot hardware and software issues
- Ability to work to deadlines and perform under pressure
- Ability to monitor multiple video streams concurrently
- Experience in a supervisory role
- Understanding of sports and entertainment production
- Detailed-orientated, multi-tasking, self-directed with the ability to prioritize tasks and work well under pressure and deadlines.
- Excellent communication skills
- Required to work weekdays, evenings and/or weekends as needed
- Experience with sports/entertainment mobile production
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 12/23/2025
Total earning range: $80,000 - $105,000. The advertised salary range may vary slightly as it is based on the company’s current salary structure, which may be revised by the company, from time to time, at its sole discretion. The agreed upon salary may also vary from the advertised salary ranges depending on several factors, such as the candidate’s qualifications, experience and internal equity
The salary range above includes an Annual Incentive Plan objective which represent 4% of your Base Salary based on the achievement of individual and corporate objectives; The Annual Achievement Incentive Plan (“AIP”) payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The AIP payment is conditional upon meeting all of the AIP’s eligibility requirements. The AIP is subject to modification by the Company from time to time, at its sole discretion to better reflect evolving business structure, goals and strategies.
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Dome office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Dome offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Dome team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Dome, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Dome is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto