Manager, Business Intelligence

Date: Jul 11, 2019

Location: Toronto, ON, CA

Company: Bell

Req Id: 236710 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.


The Customer Operations team is a fast paced, dynamic, customer focused team which also strives to aaccelerate professional growth and development through career mobility.  Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape your future. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes. 


Within the Customer Operations Business Intelligence team, our people are empowered to make big things happen and are supported by growth, training and personal development opportunities. Being at the forefront of strategy, planning and execution, we are always in need of talented people who like to get things done.  As a member of our team, you will have endless opportunities to partner with other like minded high energy professionals that are passionate about contributing to Bell’s goal to be recognized by customers as Canada’s leading communications company. 


We currently have a requirement for a Manager, Business Intelligence with experience of managing campaign analysts developing in IBM Campaign supporting the delivery of marketing campaigns and communications. This individual should be passionate about delivering results to drive the execution of the campaign delivery team.


Primary Responsibilities

  • Lead a team of analyst professionals that support the development of targeted campaigns lists, communications and campaign management
  • Manage day-to-day campaigns operations and projects which includes ad-hoc and recurring requests to produce accurate and timely campaign lists and reports
  • Engage and strategize with the Loyalty and Retention team to define and execute on retention offers and initiatives
  • Prioritize with upper management on campaigns requests and marketing initiatives
  • Develop talent through coaching on best practices and outside the box thinking
  • Direct analysis on best sources of data and query design and logic
  • Evaluate new tools and processes to support ongoing process efficiencies and innovation
  • Lead the effort in growing the business intelligence capabilities within our practice


Preferred qualifications/competencies

  • IBM EMM/Campaign experience
  • Experience in telecommunications marketing or product development
  • Experience leading cross-functional teams
  • Experience with SQL and database systems such as Oracle, SQL Server, Teradata
  • Experience with analytical reporting tools such as Tableau or MicroStrategy
  • Experience with BI and data warehouse technologies
  • Excellent written and oral communication skills (English) with a demonstrable history of developing strong partnerships and cross-team collaboration
  • Strong business acumen, with an appreciation for the opportunities and constraints that accompany an ever-evolving competitive environment
  • Proven project management and change management skills
  • Experience in presenting results and insights to upper management



Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Don Mills 
Application Deadline: 07/25/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Toronto

Find similar jobs: