Operations Support, BCI 1
Req Id: 424571
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.
And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.
The Planning and Reporting team within the Corporate Store team is responsible for leveraging data to drive insights and improve the effectiveness or our retail stores. We work cross-functionally with multiple stakeholders to drive long term value and meet business objectives.
The Role
The role will allow the incumbent to be proactively involved in all aspects of the planning, reporting and insights of sales and operations for retail at Bell Mobility. It is a phenomenal opportunity for individuals with an interest in applying their skills in querying and manipulating large data sets along with the chance to leverage knowledge of big data platforms and/or to develop new skills using SAS and MicroStrategy to drive automation and advanced reporting for the business.
Responsibilities
- Drive insights of retail sales and operations data, using tools such as MS Excel, SAS/SQL, MicroStrategy, GenAI, or Tableau to identify opportunities for improvement
- Develop strong interpersonal relationships with cross-functional partners (Inventory, Business Intelligence, Compensation, etc.) to achieve business objectives
- Translate complex analytical processes and insights into a non-technical manner to be easily understood by management
- Support the digitization of retail processes with a focus on driving growth and reducing operating expenses
- Manage multiple projects related to enhancements of retail operational processes through collaboration with multiple stakeholders
Critical Qualifications
- Highly adaptable to change and a fast-paced environment
- Ability to communicate effectively with Directors and VPs about technical data using layman terms
- Demonstrated analytical ability with focus on detail, accuracy, complex problem solving and logic capabilities
- Ability to leverage analytical and generative AI tools
- Strong written and verbal communication skills
- Highly organized, detail-oriented, ability to manage multiple projects in a fast-paced environment
Preferred Qualifications
- Diploma, Bachelor’s degree or higher in business or a quantitative field
- Previous experience using BI tools such as SAS/Teradata/MicroStrategy/R
Working Conditions
- Candidate must work 37.5 hours weekly, Monday – Friday,
- Overtime may be required for project implementations, testing, and support
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 07/16/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.