Product Manager, Wireless Home Internet

Date: Jun 6, 2019

Location: Toronto, ON, CA

Company: Bell

Req Id: 236341 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell Residential and Small Business provides the most innovative, industry-leading Internet, TV and Smart Home products and services to Canadians. Whether we’re tackling a new challenge, implementing a big idea, or selling an innovative, new feature our team puts in the effort to be Canada’s #1 communications company.


If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. 

The Bell Residential Services and Small Business (BRSB) team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experiences for consumers while enhancing our competitiveness in the marketplace. 

Position Description:

The Product team within BRSB is at the forefront of new product innovation and enhancements to Bell’s TV and Internet services.  Our goal is to continue to have the best telecommunications services in Canada from a customer perspective, and this team is critical in that mission for Bell. 

Working in a dynamic, fast-paced environment, the chosen candidate must have a deep understanding of and be an advocate for our customers across the country.  The successful candidate will identify, develop, deploy the hottest next generation (wireless) Home Internet services for customers in semi-urban and rural environments. 



Job Duties/ Accountabilities:

Each day at BRS is unique so there is no typical day. However, listed below are some highlights of the responsibilities:

  • Identify business problems to solve and processes to improve
  • Liaise with cross-functional teams to build product & business requirements, collaboratively developing the best products possible
  • Partner with IT and operations teams to deploy new processes and projects that expand our subscriber base and improve customer experience
  • Develop and execute comprehensive testing plans to formalize that new processes and projects are implemented , tracking results and addressing issues as they arise
  • Conduct competitive analysis to ensure we are measuring against our competitors’ latest and greatest
  • Simultaneously maintain product schedules and resolve issues with your product platform
  • Work with facts – make decisions grounded in data and analysis


Critical Qualifications/ Competencies:

  • Ability to confidently lead large cross-functional teams and influence without authority
  • Enjoy problem solving
  • Highly detail-oriented, with an ability to follow complex initiatives from start to finish including tracking changes
  • Passion, appreciation and understanding of technology
  • Tenacity to ensure that as issues arise, they are resolved quickly
  • Know the importance of detail and how it links to big picture
  • Demonstrated ability to turn high-level strategic direction into well executed, user-friendly products
  • Know the customer experience and pain points
  • Quick learner and able to hit the ground running on new initiatives
  • Comfortable with analytics and able to use data to tell a story
  • Passion, Adventurous, Challenge Status Quo, Respect Differences, Customer Focus
  • A University degree with a focus on Engineering, Business, or Technology – MBA is an asset
  • Full mastery of all MS Office products
  • Bilingual (French/English) is an asset
  • Experience in analysis, spreadsheet applications, and building deck ware for presentations
  • Knowledge of overall business management, business processes, and P & L


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Nova Scotia : Halifax || Canada : Ontario : Don Mills || Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Application Deadline: 06/21/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Toronto

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