Sales Operations Support, Temporary 12 months, BCI
Req Id: 426776
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.
And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.
Position Description
Channel Management Support (CMS) team provides critical business support to sales channels by managing and maintaining dealer information, ensuring data quality and integrity across 30+ downstream systems. This position will be accountable for promptly creating and updating dealer profiles; managing inquiries; validating dealer data (identification, address, offerings, etc.); identifying automation opportunities; participating in cross-functional projects (e.g., partnerships, expansions); standardizing data requirements; executing bulk updates; and assisting with IT project deployments through testing and validation. The team prioritizes speed, accuracy, and customer experience in all activities.
Responsibilities
- Maintain the channel management system for all distribution channels which feeds into numerous internal systems
- Provide all required accesses and permissions enabling dealers to use systems and process activations
- Communicate all changes to the necessary stakeholders
- Manage and process inquiries for all channels by analysing and taking necessary actions to maintain accurate dealer information
- Engage with cross functional teams to ensure data flow and accuracy
- Trouble Shoot and take appropriate measures and actions to overcome system access issues
Qualifications
- Exceptional organizational skills with the ability to prioritize and multitask in a dynamic work environment
- Bilingualism is an asset (English/French) oral/written
- Excellent analytical skills and problem-solving skills
- Strong team player. Must demonstrate initiative and be pro-active for effective work environment
- Curiosity and good learning ability, autonomous and sense of detail and precision
- Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Basic understanding of power Automation, power BI
- Basic understanding of database structures, SQL knowledge
- Knowledge of Bell Mobility store business flow
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Temporary - Full time
Job Location: Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 11/13/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.