Senior Advisor, Operational Excellence

Date: May 8, 2019

Location: Toronto, ON, CA

Company: Bell

Req Id: 235023 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell is making unmatched investments in our world-leading broadband fibre and wireless networks because we know they’re the backbone of the products and services our customers love. If you’re excited about transforming the way people connect, our Network team is the right place for you.  

The Bell Network team is one of the fastest growing organizations within Bell Canada. We are a diverse team that manages all aspects of Bell’s networks and technology.

We seek the services of a Senior Process Improvement Advisor. Reporting to the Director Operational Excellence, the incumbent will have a mission to support the development of continuous improvement competency in the organization.


They will also be required to coach the leadership team with intention to better understand and act on their business processes, selecting the best approach for any given situation utilizing continuous improvement and transformation best practices.


The candidate must demonstrate an above average ability to quickly depict the context, challenges and environment to orient his coaching approach.



  • Teach and coach the improvement kata and coaching kata
  • Teach and coach the daily management system (DMS) & Scrum
  • Act as an expert in business process improvement
  • Act as advisor and coach in change management practices and transformation
  • Teach and coach facilitation of cross-functional work sessions
  • Facilitate as needed the operational strategy planning sessions



  • 10 years in a continuous improvement advisor / coach role
  • 5 years in a service or transactional environment
  • Mastery of the Lean/TPS concepts and Agile/Scrum Method
  • University degree in Engineering, Business Administration or Human resources / OD
  • 5 years of in Production / Operations with team management



  • Ability to teach and coach at all level of the organization
  • Highly developed business acumen and strategic thinking ability
  • Systemic approach
  • Superior knowledge of project management, change management and transformation
  • Recognised for your leadership and people management skills
  • Available for occasional travelling across Canada <20%
  • Must master tools like : Excel, Word et Power Point & Visio, Jira, Slack



  • Experience in Organisational Development
  • Previous Telecom experience
  • Coaching Mastery
  • Bilingual (English and French)


We hire with a long term vision, matched with relevant training programs. If you are interested in this position, we seek the opportunity to discuss it with you.



Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Toronto 
Application Deadline: 05/23/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Toronto

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