Senior Business Analyst
Req Id: 428737
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
The Sr. Business Analyst plays a key role in bridging business needs with operational and technical solutions, works closely with stakeholders across multiple business units, operational teams, and leadership to support strategic decision‑making and drive successful delivery of initiatives. The selected candidate will operate in the BBM (Bell Business Markets) MS (Managed Services) space, and his/her role will involve leading requirements gathering, analyzing business processes, and ensuring that proposed solutions align with organizational objectives.
Key Responsibilities
Business Analysis & Requirements
- Lead and oversee business analysis activities across multiple initiatives.
- Gather, analyze, and document business requirements from key stakeholders.
- Translate business needs into clear and actionable functional requirements and processes for operational and technical teams.
- Validate that proposed solutions meet business objectives and operational constraints.
Facilitation & Stakeholder Engagement
- Facilitate workshops, discovery sessions, and cross‑functional meetings with business units.
- Communicate project updates, risks, dependencies, and outcomes to stakeholders in a clear and concise manner.
- Ensure alignment between business goals, project deliverables, and organizational priorities.
Execution & Delivery
- Manage priorities, timelines, and deliverables for concurrent initiatives.
- Review and test solution designs and workflows, ensuring accuracy, completeness, and adherence to requirements.
- Provide strategic recommendations based on analysis, process findings, and business impacts.
Leadership & Support
- Mentor and support operational teams throughout requirement definition, solution design, and testing phases.
- Support change management activities by preparing documentation, training materials, and readiness assessments.
- Promote continuous improvement by identifying process gaps and recommending enhancements.
Critical Qualifications
- 5+ years experience as a Senior Business Analyst or equivalent
- Strong analytical and problem‑solving abilities.
- Excellent communication and facilitation skills.
- Experience with process mapping, workflow analysis, and requirements modeling.
- Ability to manage multiple priorities in a fast‑paced environment.
- Familiarity with tools such as Maximo, SmartPath, MBS, ServiceNow, JIRA, Confluence, Visio.
- Experience working with cross‑functional teams in operations, IT, or product management is an asset.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 04/07/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, ON, Toronto
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