Senior Manager, Strategy, Field Services

Date: Dec 5, 2018

Location: Toronto, ON, CA

Company: Bell

Req Id: 224176 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.



Reporting to the Director, PMO and Strategic Initiatives, the Sr. Manager, Strategy Advisory Board (SAB) is a newly created function within Shared Services that will play a critical role in shaping the long term strategic vision for Field Services at Bell through the creation and management of strategy execution plans.  The candidate will lead cross-functional teams within Field Services in developing plans/roadmaps that reflect an integrated, holistic view of the initiatives required to deliver the long-term strategy in terms of customer, agent, manager and technician experience. The candidate will also act as a Project Delivery Leader and execute selected projects/programs within the Strategy Advisory Board or other programs. The individual must be a strategic leader and thinker, facilitator, people leader, creative problem solver, change agent and possess a solid foundation in project delivery / execution. 


 Key Accountabilities:

  • Overall accountability for planning and directing the long-term strategic vision for Field Services with strategy execution plans. The plans and roadmaps will reflect an integrated, holistic view of the initiatives required to deliver the long term strategy in terms of a number of perspectives - Technician, Agent, Manager, and Customer experience
  • Defines most timely / relevant / important business problems to be solved within each relevant SAB workstream.  Makes recommendations based on emerging trends, opportunities, competitive threats, and the viability of various internal business process improvements.  Secures and balances funding for quick wins versus long-term initiatives
  • Manages, collaborates and consults with various levels of leadership to identify opportunities and develop strategies to operationalize strategic initiatives
  • Aligns local initiatives with the overall strategy and integrates it within the strategy execution roadmaps
  • Provides centralized visibility on strategic direction across all of Field Services and acts as a champion of the project and program management discipline, providing guidance and governance on project delivery scope, alignment, and change management support.
  • Acts as Project Delivery prime for key initiatives within the SAB or for other Shared Services programs
  • Ad hoc analysis, research, and communications support for the Field Services leadership



  • Excellent relationship management and consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach, and execute with in a multi-discipline, cross-functional, complex environment.
  • Expert change leadership and management skills 
  • Strategic and creative thinker who is exceptionally adept with solving open ended challenges
  • Results-driven individual who is able to grasp and communicate complex ideas clearly
  • Proven leadership and influencing skills, with the ability to get things done
  • Facilitator, with ability to lead strategic discussions with a broad group of stakeholders
  • Strong people leader with ability to lead a small team of Project Delivery primes in successfully executing the program
  • Energetic self-starter who thrives in a fast-paced environment with ability to work under pressure
  • Strong analytical skills
  • Experience in developing and managing business requirements
  • Solid verbal / written communication and presentation skills
  • Keen interest and experience in driving change
  • Strong MS Office skills, particularly Excel and PowerPoint
  • University degree
  • Field Services experience is an asset


Working Conditions:

  • Travel as required
  • Off normal hours (evening and weekends) at times


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 12/21/2018

Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.

Created: CanadaON, Toronto

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