Senior Solution Architect II
Req Id: 425825
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.
Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.
Summary
Bell is seeking a Senior Solution Architect to support large-scale digital and omni-channel transformation initiatives. This role is responsible for defining end-to-end solution architectures that translate business objectives into scalable, secure, and reliable technology solutions across web, assisted, and enterprise platforms. The Senior Solution Architect works closely with product, delivery, engineering, and platform teams to ensure solutions align with Bell’s architectural standards and can be successfully delivered in an Agile environment.
Key Responsibilities
- Design and own end-to-end solution architectures across front-end applications, APIs, integration layers, data platforms, and backend enterprise systems
- Translate business requirements and refined backlogs into clear, implementable architectural designs
- Define solution architectures that integrate with enterprise CRM, case management, knowledge management, and contact-centre platforms
- Produce and maintain architectural artifacts such as solution diagrams, system context views, and integration flows
- Guide delivery teams throughout implementation to ensure adherence to approved architectures
- Review designs and implementations to ensure scalability, security, performance, and reliability
- Design and govern API-led and event-driven integration patterns across digital and assisted channels
- Ensure non-functional requirements are clearly defined and addressed in solution designs
- Collaborate with enterprise architecture, platform, cloud, security, and operations teams
- Identify opportunities for reuse, technical debt reduction, and continuous improvement
Critical Qualifications
- 8+ years of experience in solution architecture and hands-on software delivery
- Strong experience designing large-scale, multi-channel digital and assisted solutions
- Proven ability to translate complex business requirements into practical technical architectures
- Experience working in Agile / Scrum delivery environments
- Strong understanding of cloud-native architectures (AWS and/or Azure)
- Experience designing and integrating API-based and distributed systems
- Working experience with enterprise platforms such as Salesforce Communications Cloud or Salesforce-based CRM solutions
- Experience with ServiceNow supporting case management and/or knowledge management capabilities
- Experience integrating or supporting contact-centre platforms, including AI-enabled solutions such as Google CCAI
- Experience delivering solutions within mobility or telecommunications environments
- Familiarity with CI/CD pipelines, DevOps practices, and modern delivery models
- Experience with architecture frameworks (TOGAF, ITIL, eTOM, or equivalent)
- Strong communication, stakeholder management, and technical leadership skills
Preferred Qualifications
- Experience supporting mobility, broadband, or converged telecommunications products
- Exposure to omni-channel customer journeys across digital, retail, and contact-centre channels
- Experience with containerized applications and integration platforms
- Background working within mature DevOps or platform teams
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 04/24/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.