Specialist, Business Strategy

Summary

As the Loyalty & Retention and Prospecting Specialist, you will be responsible for operational planning & results for the BBM Mid-market Sales organization.  By partnering cross-functionally with internal stakeholders you will not only identify and lead business & process improvements, you will also maintain ownership over the summary of key trends that will support business performance.

Backed by one of Canada’s most iconic brand and elite line of Mobility & Wireline products you will be equipped to support the Inside Sales Management team to deliver against our key business priorities and growth plans.

The team is seeking individuals who have strong analytical and data mining skills who can see beyond the symptoms of business issues. The right candidate has a proven record of accomplishment in process improvement as well as above-average communication skills to facilitate implementation with partners.

Soutenu par l’une des marques les plus emblématiques et l’une des gammes de produits mobiles et sur fil d’élite au pays, vous serez en mesure de soutenir l’équipe Gestion des ventes internes afin de respecter nos priorités d’affaires et nos plans de croissance clés.

L’équipe est à la recherche de personnes qui ont de solides compétences en analyse et en exploration de données et qui ont la capacité de voir au-delà des symptômes des problèmes d’affaires. Le bon candidat a fait ses preuves en matière d’amélioration des processus et possède des aptitudes de communication supérieures à la moyenne pour faciliter la mise en œuvre avec les partenaires.

Key Responsibilities

• Act as a liaison with various teams, including Business Intelligence (BI), Marketing, Salesforce, Operations, Customer Experience, and IT, to ensure seamless delivery and operational execution of tools and systems.
• Prime the Mid-Market Business Sales and Loyalty operations for optimal planning and results achievement.
• Establish targets and operational metrics, including sales close rates, pitch rates, productivity efficiencies, retention/save metrics, and others that align with our business priorities.
• Develop the operational design of team structures and formulate call placement strategies.
• Define call center reporting requirements by meticulously collecting, evaluating, and summarizing data and trends, and subsequently developing an agent-level dashboard.
• Provide comprehensive support to the Sales Management team through the provision of reporting, key performance indicators (KPIs), deep dives, and outlier analysis.
• Assume full ownership of planning and executing inbound and outbound targeted campaigns.
• Lead capacity forecasting and serve as the owner of budget and cost/benefit analysis.
• Collaborate cross-functionally to identify opportunities for business and process improvements, fostering a culture of continuous optimization.
• Prepare executive-facing presentations, encompassing deep dives, key performance outlooks, and analyses of challenges and opportunities for improvement.
• Evaluate the operational key indicator benefits of projects to ensure intelligent prioritization of capital.

Critical Qualifications

• University degree in business administration, marketing or related field
• 1 to 3 years of experience in a similar role
• Analytical and data mining skills, with an acute attention to detail
• Proven track record in analytics and process improvement
• Experience in Business Performance Management environments
• Ability to see beyond the symptoms of a business issue, and apply analytics to create solutions in a logical and effective manner
• Ability to put analysis into a business context and clearly articulate implication and recommendations
• Intermediate to advanced use of Excel and PowerPoint
• Presentation skills and an ability to communicate effectively in English
• English required: interaction with English speaking stakeholders across Canada

Preferred Qualifications

• Knowledge of Microsoft Office Suite and most of the following: VBA, MicroStrategy, SAS, SQL