Specialist, Process and Systems

Date: Dec 6, 2018

Location: Toronto, ON, CA

Company: Bell

Req Id: 219290 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology


The Retail Centre of Excellence Store Support Team is a high performance team driven by a culture of pride.  We are committed to enabling the retail channels to meet their goals and objectives by delivering systems, process and programs with executional excellence. 


We are a team that is dedicated and focused on:

1. Ensuring execution excellence across all of BCEs retail channels,

2. Driving channel efficiency by centralizing project and program development, 

3. Acting as the liaison between the retail channels and the business.


The Role:

Do you enjoy driving business objectives? 

Are strategic, and focused on the overall business success?

The role will allow the incumbent to be proactively involved in all aspect of the daily operations for the retail business sector. It is a phenomenal opportunity to be part of an ever changing environment and the chance to be managing both large and small projects with speed and accuracy. 


Key Responsibilities:

  • Ability to process map, identify system and process inefficiencies and recommend improving and optimizing business systems and/or processes
  • Lead projects and initiatives from ideation through to development and post launch support as the overall project manager to ensure flawless execution within the retail channels.
  • Understand, communicate & document all critical project information including but not limited to project planning, feasibility analysis, business case, business requirements, and executive and partner stakeholder presentations.
  • Develop working relationships with primes from across the organization and various internal business stakeholders to capture and represent retail channel needs through all aspects of the projects.
  • Manage project timelines to ensure all projects are tracking to plan and all milestones are successfully delivered.
  • Complete project impact analysis by collecting any competitive analysis or relevant use cases from other retailers & store input on requirements and ensure no impacts to retail operational success with new launch (comp, support, reporting, labor, etc.).
  • Demonstrate flexibility to adapt to changing priorities and managing multiple work streams at the same time.



  • 3 – 5 years large scale project management experience or PMP preferred
  • Excellent written and verbal communication skills with the ability to deliver effective presentations and communications through all levels of the organization, strong grasp of English, French a benefit,
  • Solid understanding of program execution methodologies,
  • Team player with a strong focus on interpersonal and leadership abilities
  • Ability to identify issues, develop recommendations/processes, and analyze results,
  • Meticulous attention to detail
  • Ability to handle multiple projects, concurrent projects and shifting priorities
  • Comfortable working at different levels of the organization   
  • Self Starter with high degree of initiative and energy level
  • Intermediate/Advanced skills in Microsoft tools (Excel, PowerPoint, Word, Projects)


Education and Experience:

  • Post secondary education including a university degree or college diploma
  • Minimum of 3 years of program management experience, preferably in telecommunications 


Working Conditions:

  • Candidate must work 37.5 hours weekly, Monday – Friday,
  • Overtime may be required for project implementations, testing and support.

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga 
Application Deadline: 12/20/2018 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.


Created: CanadaON, Toronto

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