Technical Product Manager II
Req Id: 428375
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
At Bell, tech product managers like you lead products that impact how our customers connect, work, learn and play. As a member of this multi-skilled team, you will partner with other like-minded professionals to lead exceptional customer experiences through cost-effective project delivery.
You’ll accelerate the pace of development, manage innovative and emerging product lines, drive product lifecycle management, use case development, business adoption, and more. You’ll bring the unique, best-in-class competitive benchmarking, analysis and business planning perspectives to the team that only you can offer.
Summary
This role is critical because Bell is operating in a fast-evolving AI landscape where Contact Center AI and Agentic AI technologies change rapidly, and we need someone who can keep up technically while thinking strategically about how to extract maximum business value. The role blends rare technical AI fluency with strong product and business strategy, enabling us to make the right build, buy, and partner decisions. With a very aggressive roadmap, this person will tie together architecture, vendors, and business priorities to ensure our AI investments are focused, validated, and delivering real impact.
Key Responsibilities
- Define and evolve product strategy for Contact Center AI and Agentic AI solutions
- Identify market opportunities and customer problems in CX automation and AI driven service
- Lead customer discovery, competitive analysis, and technology scouting
- Drive short and long term product roadmaps aligned with business goals
Critical Qualifications
- 3+ years of experience in Product Management, Technical Product Management, or Product Strategy
- Strong background in product strategy, discovery, and roadmap ownership
- Solid knowledge of conversational AI and agentic AI systems
- Comfortable working with architects and engineers on AI systems, SaaS platforms, and API integrations
- Proven ability to evaluate technologies and vendors and make strategic recommendations
- Excellent stakeholder management and communication skills
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Ontario : Mississauga || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 03/04/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that taking care of our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well-being and the well-being of your family too. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and have access to exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, ON, Toronto