Inside Business Development Representative, Mid-Market, Bell Mobility

Date: Jun 12, 2019

Location: Vancouver, BC, CA

Company: Bell

Req Id: 236426 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology


Are you a Business to Business (B2B) sales professional that seeks an opportunity to be creative to drive sales excellence? 


Do you yearn to be the one people rely on most?


Are you the very best at follow through?


If your answer to those questions is an enthusiastic “yes!” then you may be the person we’re looking for to join our team as an Inside Business Development Representative.


The Role:

As Business Development Representative you will be leading the drive to service and sales within the B2B (medium business) environment. This is a great opportunity for a seasoned, customer centric sales professional to be part of one of the strongest sales teams within the company. You will have an opportunity to partner with other subject matter experts and professionals who are truly passionate about what they do. The team seeks individuals who are results oriented, thrive in a dynamic fast paced environment, and have past success growing revenue, reducing churn, supporting productivity and improving quality results.


Reporting directly to the Business Development Manager, you will be a key player of the sales team accountable for managing business relationships and deploying the vision and strategic roadmap for key customers in our 10-20-unit subscriber range. As a member of the sales team, you have a proven track record for translating a large organization’s strategic plan and priorities into relevant, high impact, and effective solutions. Our people are making big things happen across the country, nourished constantly by growth, training and personal development opportunities. Our passionate, dedicated leaders encourage and empower people to grow and succeed.


Key Responsibilities:

  • Manage a geographical sales area and occasional travel to various client sites to maintain and enhance long term client relationships
  • Manage the service delivery model for your base of clients
  • The opportunity to manage the relationships of key strategic B2B accounts
  • Proactively participate in the up-selling and raising awareness of various Bell products and services, including IOT
  • Partner with cross functional teams and tools to support self-serve customer orders
  • Have direct accountability for enhancing customer satisfaction and loyalty, through optimization of retention results
  • Lead adhoc projects / initiatives that bring about change and/or improve the business - all in an effort to improve churn while managing costs
  • Prepare and present PowerPoint presentations to various audiences to influence the Loyalty and Retention Program


Critical Qualifications / Competencies:

  • Demonstrated 3 - 5 years’ experience in B2B account management or client relationship management
  • Possess an insatiable desire to service the customer and act as a business consultant or solution provider to guide renewals
  • Experienced in resolving customer issues, strong ability to diffuse escalations and retain customers
  • Demonstrated ability to be resourceful, leverage support partners in the business to win for your customer base
  • Strong ability to partner with cross functional teams in a matrixed environment
  • Possess a strong competitive desire to sell and provide excellent service to existing business customers
  • Be a positive, organized and motivated individual with strong ability to effectively manage time and multiple priorities
  • Strong verbal and communication skills
  • Possess a valid driver’s license (limited driving required)
  • Knowledgeable in Microsoft Office


Preferred Qualifications / Competencies:

  • Telecom sales experience would be ideal
  • Strong skill set for telephone and email business communication and dealings


Work Conditions:

  • Employment status: Regular – Full time
  • Work schedule: Monday to Friday, 9:00am – 5:00pm


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Non Management 
Job Status: Regular - Full Time 
Job Location: Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver 
Application Deadline: 06/27/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaBC, Vancouver

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