Client Representative, Customer Solutions, Bell Business Market

Date: Apr 11, 2019

Location: Verdun, QC, CA

Company: Bell

Req Id: 233698 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.


If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 


Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

 

Name and description of the hiring department:

Bell Business Markets (BBM) is Canada’s leading provider of broadband network and communications services to mid-sized and large business and government customers. With strong business communications expertise and networks that are unrivalled in the industry, BBM defines and delivers the integrated solutions Canadian businesses need.

 

Job Duties / Accountabilities:

  • Responsible for providing quality and timely service to clients (dedicated or pooled) including those with local, regional, national or international presence. They handle the delivery of simple to complex specialized product solutions from the quotation to provisioning, billing and contracts
  • Research and analyze information to effectively resolve queries and problems.
  • Maintain, reconcile and update client account information and resolve discrepancies and billing disputes, and may create and input billing transactions
  • Use multiple computer systems and applications to research, create, update and safeguard customer account information and maintain its accuracy

 

Essential Qualifications / Competencies:

  • Customer focused mindset
  • Strong communication skills
  • Ability to multi task
  • Superior organizational skills
  • Results orientated
  • Basic knowledge of Ms Word
  • Basic knowledge of Ms Excel
  • Basic knowledge of Ms PowerPoint

 

Preferred Qualifications / Competencies:

  • Knowledge of tools (EOM, IPACT, BCRIS, SIPCIP, NM1, ARICS, Info Zone, Info Source)
  • Knowledge of business products

 

Working Conditions:

  • Hours of operation is Monday to Friday 8am – 5pm, 37.5 hours per week
  • Shift /schedule flexibility
  • Work Force Management environment
  • Based on business needs, hours of operation are subject to change

 

Job location address: 1 Alexander-Graham-Bell, Verdun (QC)

 

TC:CC

 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Union 
Job Status: Temporary - Part Time 
Job Location: Canada : Quebec : Verdun 
Application Deadline: 04/24/2019 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: Canada, QC, Verdun

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