Accounts Receivable Representative

Date: Nov 27, 2018

Location: Verdun, QC, CA

Company: Bell

Req Id: 216902 


Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.



Name and description of the hiring department:

The credit management team (medium and large Enterprise) has the responsibility of collecting past due accounts while protecting the revenues of the enterprise. Recovering past due amounts for all account types (voice, NM1, data and outright sales). Investigate unpaid accounts and take corrective actions with the customers


Job Duties / Accountabilities:

  • Collect amounts due while preventing the loss of customers and revenues using various systems, technologies and systems
  • Negotiate, recommend and provide payment options in order to maintain or re-establish profitable customer revenues
  • Maintain and update customer account information in order to reflect the true value of bad debts and customer accounts receivable
  • Identify causes of problems and formulate action plans to minimize revenue loss in cases such as fraud, corporate bankruptcy, disputes and non-payment 
  • Take immediate appropriate action to minimize potential revenue losses and assure continuity of customer service    
  • Resolve problems using creative means to secure payment from client
  • Show good judgement in the face of various client financial situations 


Essential Qualifications / Competencies:

  • Understanding of the accounts receivable function
  • Intermediate knowledge of Excel 
  • Bilingualism, English and French (read, written, spoken)


Preferred Qualifications / Competencies:

  • Knowledge of collections and billing platforms (NM1, NIBS, Caprice, BCT, etc.)
  • Knowledge of SAP
  • Excellent negotiation and collections skills
  • Experience dealing with difficult or unsatisfied customers by telephone or email
  • Self-starter
  • Good understanding of Bell products for the to business customers    
  • Good sense of organization and ability to manage time and priorities
  • Enthusiasm and positive attitude
  • Problem solving ability
  • Ability to adapt to change
  • Ability to handle stress and face ambiguity  
  • Reliability and professionalism
  • Ability to effectively communicate with clients, sales, management and non-management personnel with professionalism and respect 
  • Ability to respect tight deadlines
  • Ability to work with a minimum of supervision 
  • Ability to multitask


Working Conditions:

  • Complex work in a call centre environment, which demands a lot of autonomy and must be completed within tight timelines
  • Hours from Monday to Friday 8:30 to 16:30 (8:00 to 16:00 according to business needs)  


Bilingualism is required (English and French)


Additional Information:

Position Type: Union
Job Location: Canada : Quebec : Verdun
Application Deadline: 12/16/2018

Please apply directly online to be considered for this role.  Applications through email will not be accepted.


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.


Created: CanadaQC, Verdun

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